Chapter 6: Guiding Principles

Question 1

How many Guiding Principles are there?

Answer 1

Seven

Question 2

What is a Guiding Principle

Answer 2

A recommendation that guides and organization in all circumstances

Question 3

What are (or list) the Guiding Principles

Answer 3

Focus on Value
Start Where You Are
Progress Iteratively with Feedback
Collaborate and Promote Visibility
Think and Work Holistically
Keep it Simple and Practical
Optimize and Automate

Question 4

Guiding Principle Mnemonic Device

Answer 4

Video
Santa
Inside
Catholic
Houses
Kissing
Automatons

Question 5

Video

Answer 5

Focus on Value

Question 6

Focus On Value

Answer 6

• video - what does netflix do?
  Netflix provides value to customers, their selections link back to Netflix and provides value for them
• All activities conducted by the organization should link back, directly or indirectly, to value for itself, its customers, and other stakeholders.
• Value creation should be done at every step of the service

Question 7

Start Where You Are

Answer 7

• Reuse
• measure
• Assess the Current State
• If it ain’t broke, don’t fix it
• track outcomes, not the outputs.
• customer’s needs are not met

Question 8

Santa

Answer 8

• Santa if fat, if he wants to lose weight he has to start where he is
• measure his waist (measure everything)
  Start Where You Are

Question 9

Inside

Answer 9

Inside a house you have to be agile
agile = iteratively
Progress Iteratively with Feedback

Question 10

Progress Iteratively with Feedback

Answer 10

• Agile
• Work is broken down into individual chunks and is delivered in several iterations
• Requirements change
• feedback
• minimum viable product (MVP)

Question 11

Catholic

Answer 11

• Share or ‘collaborate’ who they are kissing
• it is visible
• Collaborate and Promote Visibility

Question 12

Collaborate and Promote Visibility

Answer 12

• Get rid of silos, share
• Customer, departments, providers need to be involved in day to day activities
• Communication
• Collaboration DOES NOT mean consensus

Question 13

Houses

Answer 13

• Houses = Holistic?
• the whole house?
• Think and Work Holistically

Question 14

Think and Work Holistically

Answer 14

• All things are connected
• No product or service stands alone to deliver value
• Windows doesn’t work with Office, Internet, Chrome etc
• Think about the impact it is going to have
• Every change requires plenty of forward thinking and planning

Question 15

Kissing

Answer 15

• KISS = Keep it simple stupid
• Keep it Simple and Practical

Question 16

Keep it Simple and Practical

Answer 16

• Do the minimal set of things necessary
  Remain Compliant
• Don’t micromanage
• Decide what to shelve, what to keep
• Is it adding value and taking you closer to the outcome. If not then it is a waste that you can well afford to lose.
• (Don’t worry about ‘how’ for this principle)

Question 17

Automaton

Answer 17

• Automaton sounds like automate
• optomize when you automate
• Optimize and Automate

Question 18

Optimize and Automate

Answer 18

• Product, service, or processes are already in place.
• Optimization - Increase effectiveness and usefulness
• Automation - Increase efficiency and free from human errors
• It is a matter of making it more effective and efficient, and not about the functionality itself.
• removing wastes from the system and introducing new activities or modifying existing ones
• Efficiencies gained by using technology
• Measure everything. The only way you can decide whether an optimization has worked is through the metrics