Chapter 8 Management And Leadership

Question 1

Planning

Answer 1

Management function that includes anticipating trends and determining the best strategies and tactics to achieve goals and objectives

Question 2

Organizing

Answer 2

Includes designing the structure of the organization and creating conditions and systems in which everyone and everything work together to achieve goals

Question 3

Leading

Answer 3

Creating a vision for the organization and guiding, training, coaching and motivating others

Question 4

Controlling

Answer 4

Establishing clear standards to determine whether or not an organization is processing toward its goals and objectives

Question 5

Vision

Answer 5

Encompassing explanation of why the organization exists and where it is trying to head

Question 6

Values

Answer 6

Fundamental beliefs that guide a business in the decisions they make

Question 7

SWOT analysis

Answer 7

A planning tool used to analyze an organizations strengths, weaknesses, opportunities and threats

Question 8

Strategic planning

Answer 8

Process of determining the major goals of organization and the policies and strategies for obtaining and using resources to achieve those goals

Question 9

Tactical planning

Answer 9

Process of developing detailed, short term statements about what is to be done, who is to do it and how it is to be done

Question 10

Operational planning

Answer 10

Setting work standards and schedules necessary to implement the companies tactical objectives

Question 11

Contingency planning

Answer 11

Preparing alternative courses of action that maybe used if the primary plans do not achieve the organizations objectives

Question 12

Crisis planning

Answer 12

Involves reacting to sudden changes in the environment

Question 13

Decision making

Answer 13

Choosing among two or more alternatives

Question 14

PMI

Answer 14

Listing pluses and minuses and interesting things

Question 15

Too management

Answer 15

Highest level of management, consisting of the president and other key company executives who develop strategic plans

Question 16

Middle management

Answer 16

Includes general managers, divisional managers and branch and plant managers who are responsible for tactical planning and controlling

Question 17

Supervisory management

Answer 17

Managers who are directly responsible for supervising workers and evaluating their daily performance

Question 18

Technical skills

Answer 18

Skills that involve the ability to perform tasks in a specific discipline or department

Question 19

Human relations skills

Answer 19

Skills that involve communication and motivation; they enable managers to work through and with people

Question 20

Conceptual skills

Answer 20

Skills that involve the ability to picture the organization as whole and the relationships among various parts

Question 21

Transparency

Answer 21

Presentation of a companies facts and figures in a way that is clear, accessible and apparent to all stakeholders

Question 22

Autocratic leadership

Answer 22

Involves making managerial decisions without consulting others

Question 23

Participative leadership

Answer 23

Consists of managers and employees working together to make decisions

Question 24

Free rein leadership

Answer 24

Involves managers setting objectives and employees being relatively free to do whatever it takes to accomplish these objectives

Question 25

Transformational leadership

Answer 25

Occurs when leaders can influence other to follow them in working to achieve a desired outcome or goal

Question 26

Transactional leadership

Answer 26

Given power to assign tasks

Question 27

Management

Answer 27

Used to accomplish organizational goals through planning, organizing, leading and controlling people