Chapter 8- Conflict Management Skills Flashcards
Interpersonal conflict
An expressed struggle between at least two interdependent people who perceive incompatible goals, scarce resources, or interference in the achievement of their goals.
Four elements of conflict
- Expressed struggle
- Interdependent people
- Incompatible goals, scarce resources, interference.
- Achieving a goal
Interdependent
Dependent on each other; one persons actions affect the other person.
Conflict trigger
A common perceived cause of interpersonal conflict.
Dialectical tension
Tension arising from a persons need for two things at the same time.
The conflict process
- Prior conditions
- Frustration awareness
- Active conflict/ struggle
- Resolution
- Follow up (constructive vs destructive conflict)
Recap 215
Constructive conflict
Conflict that helps build new insights and establishes new patterns in a relationship.
Destructive conflict
Conflict that dismantles rather than strengthens relationships.
Conflict myths
- Conflict is always a sign of a poor interpersonal relationship
- Conflict can always be avoided
- Conflicts always occur because of misunderstandings
- Conflict can always be resolved
Conflict types
- Pseudoconflict: misunderstandings
- Simple conflict- different stands on an issue
- Ego conflict- personal attacks on self-esteem.
Pseudoconflict
Conflict triggered by a lack of understanding and miscommunication.
Simple conflict
Conflict that stems from different ideas, definitions, perceptions, or goals.
Ego conflict
Conflict in which the original issue is ignored as partners attack each other’s self-esteem.
Interpersonal power
Degree to which a person is able to influence his or her partner.
Dependent relationships
Relationship in which one partner has a greater desire for the other to meet his or her needs.
Power principles
1.
Legitimate power
Power based on respect for a persons position.
Referent power
Power that comes from our attraction to another person, or the charisma a person possesses.
Expert power
Power based on a persons knowledge and experience.
Reward power
Power based on a persons ability to satisfy our needs.
Coercive power
Power based on the use of sanctions or punishments to influence others.
Compliance gaining
Taking persuasive actions to get others to comply with our goals.
5 Conflict management styles
- Avoidance
- Accommodation
- Competition
- Compromise
- Collaboration
Conflict management style
Consistent patterns or approaches people use to manage disagreements with others.
Avoidance
Style that involves backing off and trying to side step conflict.
Demand-withdrawal pattern of conflict management
Pattern in which one person makes a demand and the other person avoids conflict by changing the subject or walking away.
Accommodation
Style that involves giving in to the demands of others.
Competition
Style that stresses winning a conflict at the expense of the other person involved.
Compromise
Style that attempts to find the middle ground in a conflict.
Collaboration
Style that uses other-oriented strategies to achieve a positive solution for all involved.
Flaming
Sending an overly negative online message that personally attacks another person
Disinhibition effect
The loss of inhibitions when interacting with someone online that leads to the tendency to escalate conflict
Conflict management skills
- Manage emotion
- Manage information
- Manage goals
- Manage the problem
Gunny-sacking
Dredging up old problems and issues from the past to use against your partner.
“I” language
Statements that use the word I to express how a speaker is feeling.
“but” messages
Statements using the word but that may communicate that whatever you’ve said prior to but is not really true.
Face
A persons positive perception of himself or herself in interactions with others.
