Chapter 5- Listening And Responding Skills

Question 1

Listening

Answer 1

Process of selecting, attending to, creating meaning from, remembering, and responding to verbal and nonverbal messages.

Question 2

Hearing

Answer 2

Physiological process of decoding sounds.

Question 3

Selecting

Answer 3

Process of choosing one sound while sorting through various sounds completing for your attention.

Question 4

Attending

Answer 4

Process of focusing on a particular sound or message.

Question 5

Understanding

Answer 5

Process of assigning meaning to sound.

Question 6

Remembering

Answer 6

Process of recalling information

Question 7

Responding

Answer 7

Process of confirming your understanding of a message

Question 8

Listening style

Answer 8

Preferred way of making sense out of spoken messages

Question 9

Relational listeners

Answer 9

Those who choose to focus on the emotions and feelings communicated verbally and no verbally by others

Question 10

Analytical listeners

Answer 10

Those who withhold judgement, listen to all sides of an issue, and wait until they hear the facts before reaching a conclusion.

Question 11

Critical listeners

Answer 11

Those who prefer to listen for the facts and evidence to support key ideas and an underlying logic; they listen for errors, inconsistencies and discrepancies.

Question 12

Task-oriented listeners

Answer 12

Those who look at the overall structure of the message to see what action needs to be taken; they also like efficient, clear, and briefer messages.

Question 13

Second guessing

Answer 13

Questioning the ideas and assumptions underlying a message; assigning whether it is true or false.

Question 14

Conversational narcissism

Answer 14

A focus on personal agendas and self-absorption rather than on the needs and idea of others.

Question 15

Selective listening

Answer 15

Letting pre-formed biases, prejudices, expectations, and stereotypes cause us to hear what we want to hear, instead of listening to what a speaker actually said.

Question 16

Emotional noise

Answer 16

Form of communication interference caused by emotional arousal.

Question 17

Ambush listener

Answer 17

Person who is overly critical and judgmental when listening to others.

Question 18

Listener apprehension

Answer 18

The fear of misunderstanding, misinterpreting, or being unable to adjust to the spoken messages of others.

Question 19

Listening barriers

Answer 19

1. Self absorption
2. Unchecked emotions
3. Criticism of the speaker
4. Differing speech and thought rate
5. Information overload
6. External noise
7. Listener apprehension

Question 20

How to improve listening comprehension skills

Answer 20

Stop- tune out distracting competing messages. Become conscious of being distracted; use on-task self-talk to remain focused.
Look- be aware of speaker’s nonverbal cues;monitor own nonverbal cues. Establish eye contact; avoid fidgeting or other task when someone is speaking to you; listen with your eyes.
Listen-create meaning from your partners verbal and nonverbal msg. Mentally summarize details; link detail with main ideas.

Question 21

Empathy

Answer 21

Emotional reaction that is similar to the reaction being experienced by another person; empathizing is feeling what another person is feeling.

Question 22

Social decentering

Answer 22

Cognitive process in which we take into account another persons thoughts, feelings, values, background, and perspective.

Question 23

Compassionate listening

Answer 23

Nonjudgmental, no defensive, empathic listening to confirm the worth of another person.

Question 24

Active listening

Answer 24

The process of being physically and mentally engaged in the learning process and letting the listener know that you are engaged.

Question 25

Sympathy

Answer 25

Acknowledgement of someone’s feelings.

Question 26

Emotional intelligence

Answer 26

The ability to be aware of, understand, and manage ones own emotions and those of other people.

Question 27

How to improve critical listening skills

Answer 27

1. Assess information quality

2. Separate fact from inference

Question 28

Critical listening

Answer 28

Listening to evaluate and assess the quality, appropriateness, value, or importance of information.

Question 29

Information triage

Answer 29

Process of evaluating information to sort good information from less useful or less valid information.

Question 30

Fact

Answer 30

Something that has been directly observed to be true and thus has proven to be true

Question 31

Inference

Answer 31

Conclusion based on speculation

Question 32

Paraphrase

Answer 32

Verbal summary of the key ideas of your partners message that helps you check the accuracy of your understanding.

Question 33

Communication accommodation theory

Answer 33

Theory that all people adapt their behavior to other to some extent.

Question 34

How to improve empathetic responding skills

Answer 34

1. Don’t interrupt
2. Paraphrase emotions
3. Provide helpful social support

Question 35

Social support

Answer 35

Expression of empathy and concern for others that is communication while listening to them and offering positive and encouraging words.

Question 36

Confirming response

Answer 36

Statement that causes another person to value himself or herself more

Question 37

Disconfirming response

Answer 37

Statement that causes another person to value himself or herself less.