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Communication > Chapter 7- Nonverbal Communication Skills > Flashcards

Chapter 7- Nonverbal Communication Skills Flashcards

1
Q

Nonverbal communication

A

Behavior other than written or spoken language that creates meaning for someone.

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2
Q

Interaction adaption theory

A

Theory suggesting that people interact with others by adapting to their communication behaviors.

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3
Q

Interactional synchrony

A

Mirroring of each other’s nonverbal behavior by communication partners.

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4
Q

Turning point

A

Specific event or interaction associated with a positive or negative change in a relationship.

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5
Q

8 nonverbal communication codes

A
  1. Body movement and posture
  2. Eye contact
  3. Facial expressions
  4. Vocal cues
  5. Space
  6. Territory
  7. Touch
  8. Appreance
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6
Q

Kinesics

A

Study of human movement and gesture.

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7
Q

Categories of movement and gestures

A 
Emblems
Illustrators
Affect display
Regulators
Adaptors
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8
Q

Emblems

A

Nonverbal cues that have specific, generally understood meanings in a given culture and may substitute for a word or phrase

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9
Q

Illustrators

A

Nonverbal behaviors that accompany a verbal message and either contradict, accent, or complement it.

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10
Q

Affect displays

A

Nonverbal behaviors that communicate emotion.

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11
Q

Regulators

A

Nonverbal messages that help to control the interaction or flow of communication between two people.

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12
Q

Adaptors

A

Nonverbal behaviors that satisfy a personal need and help a person adapt or respond to the immediate situation.

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13
Q

Backchannel cues

A

Vocal cues that signal your wish to speak or stop speaking.

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14
Q

Proxemics

A

Study of how close or far away from people and objects people position themselves.

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15
Q

Intimate space

A

Zone of space most often used for very personal or intimate interactions, ranging from 0 to 1 1/2 feet between individuals.

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16
Q

Personal space

A

Zone of space most often used for conversations with family and friends, ranging from 1 1/2 feet to 4 feet between individuals.

17
Q

Social space

A

Zone of space most often used for group interactions ranging from 4 feet to 12 feet between individuals.

18
Q

Public space

A

Zone of space most often used by public speakers or any one speaking to many people, ranging beyond 12 feet from the individual.

19
Q

High contact cultures

A

Cultures in which people experience personal closeness and contact, often from warmer climates.

20
Q

Low-contact cultures

A

Cultures in which people experience less contact and personal closeness, often from cooler climates.

21
Q

Territoriality

A

Study of how animals and humans use space and objects to communicate occupancy or ownership of space.

22
Q

Territorial markers

A

Tangible objects that are used to signify that someone has claimed an area or space.

23
Q

Tells

A

Nonverbal cues, such as facial expressions, body postures, or eye behaviors, that give away what we are thinking and feeling.

24
Q

Immediacy

A

Feelings of liking, pleasure, and closeness communicated by such nonverbal cues as increased eye contact, forward lean, touch, and open body orientation.

25
Q

Arousal

A

Feelings of interest and excitement communicated by such nonverbal cues as vocal expression, facial expressions, and gestures.

26
Q

Dominance

A

Power, status, and control communicated by such nonverbal cues as a relaxed posture, greater personal space, and protected personal space.

27
Q

Dimensions for interpreting nonverbal behavior

A
  1. Immediacy
  2. Arousal
  3. Dominance
28
Q

Expectation violation theory

A

Theory that you interpret the messages of others based on how you expect others to behave.

29
Q

Perception checking

A

Asking someone whether your interpretation of his or her nonverbal behavior is accurate.

30
Q

Emotional contagion theory

A

Theory that emotional expression is contagious; people can “catch” emotions just by observing others emotional expressions.

31
Q

How to check your perceptions of others nonverbal cues?

A
  1. Observe their nonverbal behavior
  2. Form a mental impression of what you think they mean
  3. Ask questions to check whether your perception is accurate.
32
Q

Improving skill in expressing nonverbal messages

A
  1. Be mindful
  2. Observe others reactions
  3. Ask others about your nonverbal behavior.
  4. Practice your nonverbal behavior

Communication (8 decks)

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