Chapter 8 Communicating With Employees

Question 1

What are the parts of the communication process?

Answer 1

*The sender
*The message
*The medium
*The receiver
*Feedback
*Noise

Question 2

Who is the person talking, writing, calling, communicating called?

Answer 2

*The sender

Question 3

What’s being sent as an instruction is called?

Answer 3

*The message

Question 4

The means by how the message is sent is called?

Answer 4

*The medium

Question 5

The person who gets the message is called?

Answer 5

*The receiver

Question 6

The return message the receiver gives the sender is called?

Answer 6

*Feedback

Question 7

Factors that distort or blocks the message are called?

Answer 7

*Noise

Question 8

Fidgeting, limited eye contact, pacing, glancing in another direction are examples of?

Answer 8

*Nervous nonverbal cues

Question 9

Arms folded, legs crossed, chin tucked under chest, frowning expression, being formal and rigid are all examples of?

Answer 9

*Closed Nonverbal cues

Question 10

Finger pointing, scowl or frown, hands on hips, being overly formal, hands in a steeple position, stern eye contact, standing over a seated employee are all examples of?

Answer 10

*Angry or hostile nonverbal cues

Question 11

Slumped in a chair, looking at your watch, checking email, shuffling papers are examples of?

Answer 11

*Bored Nonverbal cues

Question 12

Arms resting on chair or in lap, friendly expression, leaning back in a chair, being informal and relaxed, jotting down notes are examples of?

Answer 12

*Open Nonverbal cues

Question 13

Warm eye contact, smiling, leaning forward, nodding in approval are examples of?

Answer 13

*Interested Nonverbal cues