Chapter 12 Motivating Employees

Question 1

What does psychologist Abraham Maslow’s hierarchy of needs consist of?

Answer 1

*Physiological needs
*Security needs
*Social needs
*Esteem needs
*Self-actualization or self-fufillment needs

Question 2

What are the factors that are most likely to satisfy according to Frederick Herzberg theory of motivation?

Answer 2

*Achievement
*Recognition
*Work itself
*Responsibility
*Advancement
*Growth

Question 3

Herzberg’s theory of motivation devides sources of motivation into 2 categories:

Answer 3

*Those that prompt satisfaction
*Those that prompt dissatisfaction

Question 4

What are the 3 concepts in which Daniel H. Pink summarizes employee motivation?

Answer 4

Autonomy
Mastery
Purpose

Question 5

What is the most widely used psychological model and assessment?

Answer 5

Myers-Briggs Type Indicator (MBTI)

Question 6

What are the 4 temperaments according to the Myers-Briggs type indicator (MBIT) and in what percentage of the population?

Answer 6

NF (intuition and feeling 12%)
NT (intuition and thinking 12%)
SJ (sensing and judging 38%)
SP (sensing and perception 38%)