Chapter 3 Ethics

Question 1

What is a standard of conduct for professional and personal behavior based on shared values?

Answer 1

*Ethics

Question 2

What are the guidelines to help you model ethical behavior?

Answer 2

*Know the rules (you should have a good working knowledge of local policies governing ethical behavior)
*Walk the talk (you must demonstrate the policy in your daily actions)
*Teach the way (coaching your employees on expected behavior)
*Hold the line (you are responsible for recognizing what may be unethical actions and dealing with them accordingly)

Question 3

What are the 3 A’s that help to define ethics?

Answer 3

*Accountability
*Awareness
*Authenticity

Question 4

What does accountability consist of?

Answer 4

*Being accountable to supervisor, the public government leaders, community, even yourself.

Question 5

What do Awareness consist of?

Answer 5

*Being aware of ethical standards.

Question 6

What does Authenticity consist of?

Answer 6

*Being genuine, willing to do the right thing even when no one is watching.

Question 7

A guide to ethical decision making includes?

Answer 7

*The law (is it legal?)
*Policy (is it violating a policy?)
*Integrity (is it breaking my word, trust, promise, or my values?)
*Appearances (is there conflict of interest?)
*Clear Thinking (is emotion or bias clouding my judgement?)
*Perspective (when looking back will I be proud of my conduct?)

Question 8

Name the decision making tools:

Answer 8

*Role model test: (what would my mentor think or do in that situation?)
*Patent or child in your shoulder test: (what wound I say to my child or my parents about the action I’m about to take?)
*Newspaper headline test: (how would I feel if in tomorrow’s headlines announce what action I’m thinking about taking?)
*Golden rule test: (would I want to be treated the same way I’m considering treating someone else?)