Chapter 8

Question 1

the term for the processes and initiatives needed to support and direct the product/service transformation within the organization, the creation of the value proposition applicable to such products/services, and the distribution, marketing, sales, and service in support of these products/services

Answer 1

value chain

Question 2

the formal framework around which tasks are organized and responsibilities allocated within an organization, evolves over time

Answer 2

structure

Question 3

_________ organizational structure takes into consideration individuals with specific expertise may be needed on teams in other areas; Common in engineering, construction, and project-driven organization

Answer 3

matrix

Question 4

What type of organization organizes itself around communication and technologies and capabilities rather than physical domain features?

Answer 4

virtual organization

Question 5

Building blocks of structure (1): Refers to the alignment of the tasks required to support the design, development, marketing, distribution, and sale of an organization’s products/services in the most efficient and effective manner possible

Answer 5

work efficiencies

Question 6

Building blocks of structure (2): Refers to the process of dividing the organization’s work units into defined functional areas (i.e. finance, engineering, manufacturing, and marketing)

Answer 6

degree of departmentalization

Question 7

Building blocks of structure (3): The term for the interactions and connectivity that organizations seek to foster with their customers in order to meet their expectations for contact, service, and support

Answer 7

customer intimacy

Question 8

defines how the individuals within the organization behave and how the organization as a whole will react to both internal and external challenges and stimuli

Answer 8

culture

Question 9

outlines 5 key dimensions managers need to asses as they evaluate the impact of cultural interaction inside and outside of their organizations

• large vs small power distance
• individualist vs collectivist
• masculinity vs femininity
• strong uncertainty avoidance vs weak uncertainty avoidance
• short vs long term orientation

Answer 9

Hofstede’s cultural dimensions model

Question 10

refers to the level and style of interaction that occurs among employees and between work units and their management teams

Answer 10

employee interaction

Question 11

1. _____ structure: owner makes all decisions

Answer 11

simple

Question 12

2. _____ structure: organizes around departments - marketing, HR, manufacturing, finance, etc

Answer 12

functional

Question 13

3. _____ structure: organizes around customers - individuals, businesses, institutions, charities

Answer 13

customer

Question 14

4. _____ structure: organizes around divisions - health and medical, small appliances, industrial products, customer credit

Answer 14

divisional

Question 15

5. _____ structure: organizes geographically - North America, Europe, Asia, Central America, South America

Answer 15

geographic

Question 16

cultural framework: ________ refers to the degree of entrepreneurship that is embodied into the organization

Answer 16

risk allowance

Question 17

cultural framework: ________ refers to the rigidity or flexibility associated with the application of, and adherence to, rules, policies, and procedures within the organization

Answer 17

control protocols

Question 18

cultural framework: ________ refers to the extent to which the organization rewards and reinforces goal achievement, emphasizes competitiveness (internal and external), and defines its success on the basis of market superiority

Answer 18

competitive emphasis

Question 19

refers to the extent to which the organization rewards and reinforces goal achievement, emphasizes competitiveness (internal and external), and defines its success on the basis of market superiority

Answer 19

managerial hierarchy

Question 20

efers to the level of responsibility and decision-making authority that is actually transferred to each specific managerial position

Answer 20

decision-making control

Question 21

refers to the number of subordinates a manager has reporting to him or her; can be narrow or wide

Answer 21

span of control

Question 22

is the organization and allocation of the HR complement, and the development of the structure surrounding it, in a manager that produces the most effective and efficient business system

Answer 22

coordination of the work effort

Question 23

refers to the specific tasks that need to be accomplished at the individual job level within the organization

Answer 23

nature of the work

Question 24

addresses the need to change an organization’s business system or desired position in the marketplace, or to make fundamental changes to the way an organization does business, generally occurs when companies recognize a disconnection to their intended strategy as a result of disruptions that have occurred either internally or from the external marketplace

Answer 24

restructuring

Question 25

Step 1: changes or adjustments that need to be made to the organizational structure to successfully achieve the desires objectives of the restructuring plan

Step 2: what will the process look like? What are the phases to the plan that will need to be implemented? What is the strategy to keep business flowing?

Step 3: how are we going to communicate the restructuring to the various stakeholder groups impacted? How can we minimize negative impact to morale and preserve employee culture if such an impact is perceived to exist

Answer 25

structural design, execution, communication