Chapter 4

Question 1

the effective design, development, and management of the processes, procedures, and practices embedded within an organization’s business system for the purpose of achieving its strategic intent - categories of responsibility:
○ Process management
○ Supply chain management
○ Product/service management
○ Information technology-based operational analytics

Answer 1

operations management

Question 2

the design and development of the work flow and connectivity of the transformation requirements (processes) needed to ensure that an organization’s products and services are efficiently produced and effectively delivered to the marketplace

Answer 2

process management

Question 3

is the management of the interdependencies among suppliers, manufacturers, and distributors, it seeks to develop the terms and conditions that will enable all parties to efficiently and effectively meet their obligations to one another due to their business relationships

Answer 3

supply chain management

Question 4

refers to the variety of activities that commence with the design and development of potential new products in R&D and extend to the post-purchase support of products/services now in the hands of customers

Answer 4

product/service management

Question 5

refers to the assessment of historical, as well as predictive data in a way that enables the operations management team to actively manage the organization’s current and future operational needs

Answer 5

Information Technology-Based Operational analytics

Question 6

refers to maximizing the benefits (price/quality comparison) that an individual or set of customers will realize as a result of using a product or service

Answer 6

value maximization

Question 7

relate to the specific activities though which the development and transformation of a product or service occurs as it is produced and delivered to the marketplace
○ Inbound logistics, operations, outbound logistics, marketing and sales, customer service

Answer 7

primary activities

Question 8

refers to the management of supplier relationships relating to those parts and/or components, or finished products that are brought into the organization in order to produce finished products for delivery to the marketplace

Answer 8

inbound logistics

Question 9

refers to the manufacturing and/or product change processes set up to ensure that the final product the organization is manufacturing or handling is ready for the marketplace

Answer 9

operations

Question 10

refers to getting the finished product tot eh customer via a distribution channel that is accessible, convenient, and able to minimize stock outs and other sales impediment factors

Answer 10

outbound logistics

Question 11

refers to those activities that create profile and awareness for the organization’s products, services, or brand(s), and the benefits derived from the acquisition and use of such products or services

Answer 11

marketing and sales

Question 12

refers to the support provided to customers before, during, and following the purchase process

Answer 12

customer service

Question 13

are those areas within the organization that are not directly associated with the actual processes the organization uses to produce products and/or deliver services but that are an integral part of the support structure the primary activities rely on to successfully execute strategy
○ Includes: HR, R&D, Engineering, IT, Finance, Legal, Environmental Safety

Answer 13

support activities

Question 14

is the alignment of the operational tasks within an organization by its management team in order to meet the strategic outcomes defined in the organization’s business strategy

Answer 14

operations cycle

Question 15

is the design and utilization of common platforms and common task sequencing to produce/develop a variety of products or services

Answer 15

process standardization

Question 16

is the design and utilization of a minimum number of tasks when developing products and/or services

Answer 16

process simplification

Question 17

Four core decision areas:
○ Process design, layout, and execution
○ Materials management
○ Facility design and layout
Capital asset evaluation and acquisition

Answer 17

process management

Question 18

refers to the assessment and implementation of the tasks necessary to get the required work accomplished, and how such tasks will be grouped and sequences to ensure that the most efficient and effective processes are utilized in the production of products and/or services

Answer 18

process design, layout, and execution

Question 19

is a scheduling methodology that focuses on task sequencing and the identification of the critical path of steps that will most greatly impact the ability to complete a project, and the length of time needed for completion

Answer 19

PERT chart

Question 20

is a methodology used to schedule the steps associated with a project and the time required to complete each step (looks like excel)

Answer 20

Gantt chart

Question 21

refers to the management of the inputs required in order to develop the products or services that the organization is intent on delivering to the marketplace

Answer 21

materials management

Question 22

refers to the development of the supply chain structure and the accumulation of the necessary information to make effective supply chain decisions

Answer 22

supply chain management

Question 23

a broad based approach to managing quality within the organization

Answer 23

TQM