Chapter 8

Question 1

definition of communication

Answer 1

The process by which information is exchanged between individuals through a common system of symbols,signs or behavior

Question 2

Definition of communication process

Answer 2

Sender, encode, medium, receiver decode, noise

Question 3

What is noise?

Answer 3

Anything that interferes with or distorts message being transformed

Question 4

What are the 3p?

Answer 4

Physical
Psychological
Physiological

Question 5

5 Barriers to communication are?

Answer 5

Filtering 
Selective perception
Information overload
Emotional disconnect
Semantics

Question 6

Selective perception

Answer 6

Personal filtering of what we see and hear to suit our own needs

Question 7

Two types of listening

Answer 7

Poor and active

Question 8

What is the difference between verbal and non-verbal communication

Answer 8

Verbal anything w/words
…oral and written

Non-verbal anything without words

Question 9

different types of channels that can be used to communicate

Answer 9

Face to face
Video conference 
Telephone 
Email
Spreadsheet

Question 10

What is channel richness? What is the richest channel? What is the “poorest” channel?

Answer 10

Information rich conveys more non-verbal information
Poor channels opposite of above.
Poorest channel is spread sheet

Question 11

Direction of communication

Answer 11

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