Chapter 15 Flashcards
Organizational culture
A system of shared of assumptions that show people what is appropriate and inappropriate behavior.
Three interrelated levels of org. Culture
Assumptions -beliefs about human nature and reality
Values- shared principles, standards and goals
Artifacts- visible, tangible aspects (easiest to judge)
Understand the different types of culture
9 cultures total (not an essay question)
Innovative- more of like google, genentech, flexible, adaptable
Aggressive- Microsoft, apple, - buys out competitors if they cant beat them
Outcome oriented- emphasizes achievement and results
Stable cultures- Kraft, GE - predictable, rule oriented and bureaucratic
People oriented cultures- starbucks, a-dec, burgerville value fairness, supportiveness, and respecting individual rights
Team oriented- southwest airlines, collaborative effort
Detail oriented- mcdonalds, 4 seasons hotels… precision and same exact framework (ease of training
Service culture- nordstrom ,umpqua bank … employees are trained to serve the customers
Safety culture- emphasizes safety
Culture creation
Founder values+ industry demands= early goals/values and assumptions
Culture maintenance
Attraction + new employee onboarding + leadership + reward system = org. Culture
New employee onboarding
Process!!
The process through which new employees learn the attitudes, knowledge, skills and behaviors required (look up def.)
Gather info - manage first impression, invest in relationship development, seek feedback, show success early on
Onboarding methods
Formal orientation
Mentoring by supervisor
Role modeling by visible leaders
Reward influence culture
The types of behaviors that re rewarded or ignored set the tone for the culture Behavior Result Performance Seniority
Visual elements of culture
Rituals Mission statement Stories Rules and policies Physical layout Rules and policies
