Chapter 8

Question 1

A healthcare system’s most powerful asset is its _____.

Answer 1

• staff

Question 2

T/F - A wage-based employee working 30 hours/week, according to the probability and affordable care act is required, by their employer, to be provided full-time benefits.

Answer 2

• true

Question 3

What are 7 ways managers can promote a positive, supportive work environment?

Answer 3

• sincerely praising accomplishments/efforts
• presenting tokens of appreciation in celebrating significant actions/performances
• practicing ‘do as I do’ rather than ‘do as I say’
• admonishing in private and praising in public
• relating actions to the vision, mission, and goals
• encouraging growth and development
• listening