Chapter 2

Question 1

What are characteristics/roles of a leader?

Answer 1

• purpose drive
• seek new systems
• Big picture
• take initiative
• innovative
• coordinate and cultivate
• the future
• fulfill mission
• looks outward

Question 2

What are characteristics/roles of a manager?

Answer 2

• objective driven
• fulfill contracts
• avoid risk
• dat-to-day routine
• seek control
• maintain order
• plan and execute
• stable
• well ordered
• do things right
• command and control
• looks inward

Question 3

What are the 5 groups of followers?

Answer 3

• isolates (just do the job and maintain status quo)
• bystaders (they do as expected but do not care about the work or organization)
• participants (engaged, try to make an impact
• activists (work very hard for inner circle or to undermine leader)
• diehards(all-consuming devotion that emerges only under dire situations in which they put the interests of others before themselves)

Question 4

What is influence?

Answer 4

• using power to change behaviors or attitudes. Influence can produce an effect without direct command or force.

Question 5

T/F - influence is more powerful than direct power?

Answer 5

True. because it is the process of acceptance and mutual agreement that results in commitment and good work.

Question 6

Is influence a top-down process or two-way process?

Answer 6

two-way process.

Question 7

To exert influence, a person must be…?

Answer 7

• willing to be influenced
• open to new information
• has to “walk the walk”

Question 8

What are the 7 principles do managers need to understand to build successful, productive, achieving organization?

Answer 8

• make people capable of working together (so strengths are effective and weaknesses are irrelevant)
• what managers do is the same, but how they do it is different
• think through and exemplify an organizations objectives, values, and goals so people commit to them.
• training and development never stop (built in)
• every organization is built on communication and individual responsibility
• need a diversity of measures to determine performance and continuous growth of an organization
• results only exist in the satisfied customer, healed patient, and student who learned something

Question 9

How is a manager’s span of control (SOC) defined?

Answer 9

• by the number of subordinates that can be effectively supervised.

Question 10

What is the culture of an organization?

Answer 10

• the integration of all the shared basic assumptions and artifacts into a whole that is bigger than the sum of their parts.