Chapter 12

Question 1

What (4) reasons will managers schedule a one-on-one formal meeting with employee’s?

Answer 1

• regular, formal performance reviews
• when opportunities to reinforce/reward employees
• work performance demand immediate attention because goals or the organization are not being met.
• work performance demand immediate attention because it places the worker or others at risk for injury

Question 2

What can a manager do to encourage effective, comprehensive decision-making during meetings?

Answer 2

• active participation

Question 3

The chairperson of a meeting is responsible for (7)?

Answer 3

• establishing and announcing the agenda
• following the agenda during the meeting
• focusing discussion on the goals to be achieved
• encouraging everyone’s participation
• summarizing decision and actions taken
• assuring the agreement was reached
• assigning a recorder the record and distribute the minutes, and a timekeeper

Question 4

Basic rules of presentations are to (10)?

Answer 4

• determine need of audience and the goal(s) of presentation.
• prepare an outline or guide
• plan what you are going to say (don’t memorize it)
• keep to 20-25 min
• have a beginning,middle, and end
• use slides or handouts
• use visual materials to make a point
• avoid cluttering visuals
• be clear, confident, and friendly to engage audience
• get up, say what you have to say, sit down

Question 5

What is the perhaps the most valuable and desirable skill in improving communication?

Answer 5

• listening

Question 6

What are 5 of the 11 hints for effective listening the text provides?

Answer 6

• ask “what’s in the message for me?”
• do not jump to conclusions
• fight distractions
• focus on the message, not delivery
• hear tones of voice
• ID the central theme
• make eye contact
• mentally summarize the message
• postpone judgement until the message is complete
• sort fact from opinion
• take notes to organize, not memorize what is heard

Question 7

A teamwork document may include what (6) items?

Answer 7

• names, purpose, and goals of the team
• deadline for meeting the purpose
• number or frequency of meeting
• names of team members and contact information
• team member expectations
• submit assigned work on time.