Chapter 1

Question 1

5 most important managerial activities for new PT graduates?

Answer 1

• communication
• financial control
• resource allocation
• entrepreneur
• leadership

Question 2

5 competency domains as common among all practicing health-care managers?

Answer 2

• communication and relationship management
• professionalism
• leadership
• knowledge of the healthcare system
• business skills and knowledge

Question 3

When appointing new managers, what 6 skills are important because they are transportable across the traditional departments or units of health care?

Answer 3

• delegation
• clear/open two-way communication
• budgeting and cost-control
• scheduling
• handling employee problems
• applying discipline action

Question 4

7 roles of a mentor?

Answer 4

• sponsor (open doors for new manager)
• coach (shoe the ropes)
• protector (buffer neg. situations)
• exposer (create new opportunities)
• challenger (stretch skills/scope of work)
• role model (develop new behaviors)
• counselor (accept/confirm efforts and friend)

Question 5

What things should you delicate (7)?

Answer 5

• when all necessary info is available for task.
• when responsibilities are about operations (not planning/organizing)
• when others are more qualified or have necessary skills
• when responsibilities can allow people to grow
• routine tasks requiring minor decision making
• if clear job descriptions and work expectations
• a follow-up plan in place after completion

Question 6

When not to delegate tasks (3)?

Answer 6

• if leadership needs to determine priorities/goal setting
• task involves planning and solving new problems
• if coaching and motivation are needed.

Question 7

The financial bottom line includes (1)?

Answer 7

• the health and satisfaction of the community it serves

Question 8

Since healthcare has become a complex business, how has the selection of executives in all types of settings shifted/changes?

Answer 8

• less physician and nurses and more professional managers without patient care experience.

Question 9

What are the 10 competency domains consistent with FINHOP and HLCM admin manager models?

Answer 9

• governance
• healthcare
• general management principles
• business
• professionalism and ethics
• human resources
• finance
• healthcare technology and information management
• quality and performance improvement
• laws and regulations