Chapter 3

Question 1

What are the 3 long-standing goals of healthcare policy?

Answer 1

• improve access to care
• improve the quality of care
• reduce cost and cost acceleration

Question 2

How can a healthcare organization influence the value to the community it serves?

Answer 2

• deliver high quality of care at same $ or lower $

- deliver same quality of care at lower $

Question 3

What is the difference between a shareholder and a stakeholder?

Answer 3

shareholder - (or stockholder) person or organization that owns shares of for profit corp. may be able to vote, take part in decisions, and share profits.
stakeholder - anyone who has a legitimate interest (stake), can influence or be affected by the organization.

Question 4

T/F - All shareholders are stakeholders, but not all stakeholders are shareholders?

Answer 4

True

Question 5

What are the 6 aims that the Committee on Quality of Healthcare in America encourages healthcare organizations to adopt?

Answer 5

• safe (avoid injures to patients)
• effective (EBP/services)
• patient centered (preference, needs, values guide decisions)
• timely (reduce waiting time for giving/receiving care)
• efficient (avoid waste of equip, supplies, ideas, energy)
• equitable (provide consistent quality care to all genders, ethnicity, location, and socioeconomic status)

Question 6

What are the 7 measures that The Joint Commission reports are “key quality measures” of the top performing hospitals?

Answer 6

• heart attack care
• pneumonia care
• surgical care
• children’s asthma care
• inpatient psychiatric services
• venous thromboembolism care
• stroke care