Chapter 8

Question 1

Three types of Decision Making

Answer 1

Directive - The project manager makes the decision with little to no input from the project team.

Participative - All team members contribute do the discussion and decision process. This is ideal for major decisions.

Consultative - This combines the best of both preceding decision making processes. The project team meets with the project manager, and together they may arrive at several viable solutions. The project manager can then take the proposed solutions and make a decision based on what they think is best for the project.

Question 2

Four types of Team Members

Answer 2

Evaders - Don’t like confrontation on any level.

Aggressive’s - Love to argue

Thinkers - Usually quiet and they offer their opinion based on what’s been discussed.

Idealists - May see the project as simple, straight path to completion.

Question 3

Meeting Coordinator

Answer 3

Runs the business of a meeting to keep the topics on schedule and according to the agenda.

Question 4

Scribe

Answer 4

The person who keeps the minutes of the meeting.

Question 5

Motivation-Hygiene Theory (Fred Herberg)

Answer 5

Motivating Agents - are elements such as opportunities to learn new skills, promotions, and rewards for our hard work.

Hygiene Agents - are elements we expect in employment: a paycheck, insurance, a safe working environment, vacation time, and a sense of community.

The presence of hygiene agents does nothing to motivate employees - only motivating agents motivate them. However, the absence of hygiene agents will demotivate workers

Question 6

Abraham Maslow’s Hierarchy of Needs

Answer 6

States that people reach their full potential by fulfilling one layer of needs at a time.
Physiological (Air, water, food, clothing and shelter)
Safety
Social
Esteem (respect, appreciation)
Self-actualization (personal growth, knowledge)

Question 7

McClellands Theory of Needs (aka Three Needs Theory)

Answer 7

Need for achievement
Need for affiliation
Need for power

Question 8

Douglas McGregors Theory X and Theory Y

Answer 8

X is bad - People need to watched all the time and micromanaged

Y is good - These people are self-led and motivated

Question 9

William Ouchi Theory Z

Answer 9

This theory states that workers are motivated by a sense of commitment, opportunity, and advancement. Idea of lifetime employment

Question 10

Vrooms Expectancy Theory

Answer 10

States that people will match their behaviors to what they expect as a result of their behaviors. People will work in relation to the expected reward of the work.