Chapter 11 Flashcards
Enforcing Quality
Quality Management
The process of ensuring that the entire experience, the entire process for the management and for the customers, is excellent.
Quality
Is the capability of the project to meet the requirements of the project customer.
Grade
The ranking or classification of a thing or service.
Project Information Center (aka The War Room)
This centralized room is a collection of all materials related to the project.
5 Process Groups (aka Phase Groups)
Initiating
Planning
Executing
Controlling
Closing
Scope Verification
The process of ensuring that the project is creating what the customer has asked for.
Quality Planning
Is a process to determine which quality standards are relevant to the project and how they can be implemented.
Quality Management Plan
Defines the projects approach for quality.
5 approaches
-Benefit-cost analysis
-Benchmarking
-Flowcharting
-Design of experiments
-Cost of quality analysis
Regulation
A law or practice that is not optional in your industry
Standard
A rule or generally accepted practice within an industry.
Quality assurance (QA)
A series of actions and requirements to assure the organization that each project will meet the relevant quality standards.
Quality Audit
A formal review of the quality management activities you have in place within your project.
Quality Control (QC)
Concerned with the quality of the actions and deliverables within a project. QC is inspection driven.
Peer Review
The process of allowing team members to review each other’s work.
Pair Programming
A pair or programmers work together to develop the code.
Statistical Sampling
The process of choosing a percentage of results at random.
Escaped Defects
Defects that are released into production and are poor quality.
Control Chart
Displays the results of your inspections over time. The results of inspections are plotted out against a mean, an upper control limit, and a lower control limit.
Assignable Cause
When results of a measurement fall out of control, which means there is some reason for this event to occur.
Rule of Seven
Whenever seven rules of your testing all fall on one side of the control charts mean.
Pareto Diagram
Illustrates the problems by assigned cause from highest frequency to lowest frequency.
Flowcharting
A method of charting how the different parts of a system operate.
Trend Analysis
The science of considering past results to predict future performance.
Can monitor two things:
Technical performance
Cost and schedule performance
Process Diagram
Type of flowchart that shows the flow of a process
Histogram
Bar chart
Run Chart
Shows how a process is running/operating.
Run
A series of increasing or decreasing values in a process
Scatter Diagram
Measures two different variables to see if there’s a correlation between the two. If the points are close together, there’s a relationship, if the points are scattered about, a relationship is unlikely.
Total Quality Management (TQM)
A process that involves all employees within an organization working to fulfill their customers needs while also working to increase productivity.
Continuous Quality Improvement
All practices within an organization are processes, that can be infinitely improved, which results in better productivity and ultimately higher profitability.
Progress Reports
a formal, informative method of summarizing the status of work completed.
Current Status Reports
Are quick news on the work completed, or not, since the last status report.
Cumulative Reports
Focus on the work from the beginning of the project until the current date. Excellent in long-term projects.
Management Summary Reports
Detail the overall status of the project, changes from the original plan , changes in execution, or cost variances within the budget.
Variance REports
Summaries of any variances within the project, mainly time and cost, but they can also be reports on scope variances.
