Chapter 11

Question 1

Quality Management

Answer 1

The process of ensuring that the entire experience, the entire process for the management and for the customers, is excellent.

Question 2

Quality

Answer 2

Is the capability of the project to meet the requirements of the project customer.

Question 3

Grade

Answer 3

The ranking or classification of a thing or service.

Question 4

Project Information Center (aka The War Room)

Answer 4

This centralized room is a collection of all materials related to the project.

Question 5

5 Process Groups (aka Phase Groups)

Answer 5

Initiating
Planning
Executing
Controlling
Closing

Question 6

Scope Verification

Answer 6

The process of ensuring that the project is creating what the customer has asked for.

Question 7

Quality Planning

Answer 7

Is a process to determine which quality standards are relevant to the project and how they can be implemented.

Question 8

Quality Management Plan

Answer 8

Defines the projects approach for quality.

5 approaches
-Benefit-cost analysis
-Benchmarking
-Flowcharting
-Design of experiments
-Cost of quality analysis

Question 9

Regulation

Answer 9

A law or practice that is not optional in your industry

Question 10

Standard

Answer 10

A rule or generally accepted practice within an industry.

Question 11

Quality assurance (QA)

Answer 11

A series of actions and requirements to assure the organization that each project will meet the relevant quality standards.

Question 12

Quality Audit

Answer 12

A formal review of the quality management activities you have in place within your project.

Question 13

Quality Control (QC)

Answer 13

Concerned with the quality of the actions and deliverables within a project. QC is inspection driven.

Question 14

Peer Review

Answer 14

The process of allowing team members to review each other’s work.

Question 15

Pair Programming

Answer 15

A pair or programmers work together to develop the code.

Question 16

Statistical Sampling

Answer 16

The process of choosing a percentage of results at random.

Question 17

Escaped Defects

Answer 17

Defects that are released into production and are poor quality.

Question 18

Control Chart

Answer 18

Displays the results of your inspections over time. The results of inspections are plotted out against a mean, an upper control limit, and a lower control limit.

Question 19

Assignable Cause

Answer 19

When results of a measurement fall out of control, which means there is some reason for this event to occur.

Question 20

Rule of Seven

Answer 20

Whenever seven rules of your testing all fall on one side of the control charts mean.

Question 21

Pareto Diagram

Answer 21

Illustrates the problems by assigned cause from highest frequency to lowest frequency.

Question 22

Flowcharting

Answer 22

A method of charting how the different parts of a system operate.

Question 23

Trend Analysis

Answer 23

The science of considering past results to predict future performance.
Can monitor two things:
Technical performance
Cost and schedule performance

Question 24

Process Diagram

Answer 24

Type of flowchart that shows the flow of a process

Question 25

Histogram

Answer 25

Bar chart

Question 26

Run Chart

Answer 26

Shows how a process is running/operating.

Question 27

Run

Answer 27

A series of increasing or decreasing values in a process

Question 28

Scatter Diagram

Answer 28

Measures two different variables to see if there’s a correlation between the two. If the points are close together, there’s a relationship, if the points are scattered about, a relationship is unlikely.

Question 29

Total Quality Management (TQM)

Answer 29

A process that involves all employees within an organization working to fulfill their customers needs while also working to increase productivity.

Question 30

Continuous Quality Improvement

Answer 30

All practices within an organization are processes, that can be infinitely improved, which results in better productivity and ultimately higher profitability.

Question 31

Progress Reports

Answer 31

a formal, informative method of summarizing the status of work completed.

Question 32

Current Status Reports

Answer 32

Are quick news on the work completed, or not, since the last status report.

Question 33

Cumulative Reports

Answer 33

Focus on the work from the beginning of the project until the current date. Excellent in long-term projects.

Question 34

Management Summary Reports

Answer 34

Detail the overall status of the project, changes from the original plan , changes in execution, or cost variances within the budget.

Question 35

Variance REports

Answer 35

Summaries of any variances within the project, mainly time and cost, but they can also be reports on scope variances.