Chapter 4 Flashcards
Managing the Project Scope
Passive Observation
Happens when the project manager quietly observes the work being completed to understand how the stakeholder performs the duties and processes that the project deliverable will affect.
Active Observation
Allows the observer to interact with the stakeholder; often stopping the work, asking questions, and even trying the work to fully understand how the stakeholder completes the work.
Requirements Traceability Matrix (RTM)
A RTM identifies the project requirements, documents when each requirement is to be created in the project lifecycle, and records when the deliverable was actually created. The RTM can also help control and evaluate changes to the project scope.
Balanced Scorecard
The balanced scorecard has four categories that are scored based on key performance indicators (KPIs):
Financial: Increase profit by lowering costs and increasing revenue.
Customer: Reduce customer wait times and improve customer retention for the organziation.
Internal process improvement: Increase organization efficiency and lower the process cycle time to complete activities.
Organizational capacity: Improve the organizations knowledge and skills and improve tools and technology.
Project Scope Statement (defines these items)
Product scope description
Product acceptance criteria
Project deliverables
Project exclusions
Project constraints
Project assumptions
Product Scope Description
Confirming that your project will create the product, service, or condition defined in the product scope documentation and the requirements documentation.
Product Acceptance Criteria
The conditions that must be met for the project deliverables to be accepted and the project to be closed.
Project Deliverables
The products, services or conditions the project will create for the project customer and for the organization.
Project Exclusions
The project scope statement defines what’s included in scope and what’s our of scope.
Project Constraints
Anything that limits the project managers options.
Project Assumptions
Anything that you believe to be true but that hasn’t been proven to be true.
Work Breakdown Structure (WBS)
A deliverables -oriented collection of project components used in predictive projects. It is a categorization and decomposition of the project scope statement.
Work Package
A work package is a WBS element that you can schedule in your project, estimate the costs from, and monitor and control.
-Work Packages will be further decomposed into “activities” in the project schedule.
The importance of WBS
WBS is important in all projects. It serves as input to five key project management activities.
Cost estimating
Cost bugeting
resource planning
Risk management planning
Activity definition
Phases
A portion of the project that typically must be completed before the next phase can begin. Phases make up the project life cycle, and the completion of a phase usually creates a “milestone” that shows progress in the project.
