Chapter 8 Flashcards
aggressive behavior
standing up for ones rights in a negative manner that violates the rights of others
assertive behavior
ability to stand up for oneself and others using open, honest, and direct communication
body language
non verbal communication
bullying
negative disruptive behavior
AKA Horizontal violence
Lateral violence
professional incivility
Channel
Termed used in communication theory to describe the medium used to convey the message
cliche
a stereotyped, pat answer
communication
process of sharing info
CUS communication tool
tool used to assist in patient saftey concerns
Im Concerned, Im Uncomfortable, Im unSafe
Empathy
Understanding a way in which patient sees their situations
understanding how another feels
Feedback
verbal and nonverbal evidence that the message is received
group dynamic
study of a groups charateristics
helping relationship
interaction that sets the climate of movement of participants toward common goals
horizontal violence
anger and agressive behavior between nurses
incivility
rude intimidating behavior toward another
Interpersonal communication
communication between 2 people with a goal to pass a message
intrapersonal communication
self talk to enhance communication with a patient
language
way of using words, expressing thoughts and feelings
organizational communication
process of communication that involves individuals and groups to achieve common goals
Rapport
Feeling of mutual trust expierenecd by people in a relationship
SBAR
Consistent, clear easy to use method of communication between healthcare personnel
**Situation, Background, Assessment, Recommendations
Semantics
study the meaning of words
ANA’s rules for social networking
- Cannot place personally identifable info
- observe patient-nurse boundaries
- understand that everyone may view
- check privacy settings
- Bring content that is in opposition to the rules to personnel
- Participate In developing policies
What is proxemics>
The study of distance zones between people when they communicate
What is the intimate zone of communication?
Interaction between parents and children & other personal relationships (0-18inches)
What is the personal zone of communication?
distance when interacting with close friends (18in - 4ft)
What is the social zone of communication?
distance when interacting with acquaintances (4ft - 12 ft)
What is the public zone of communication?
communication with a small groups or audiences (12ft - 25ft)
What are the 3 phases of a helping relationship?
Orientation phase
working phase
Termination phase
What happens in the orientation phase of a helping relationship?
It starts in data gathering
-Tone& guidelines are set
-Learn each other’s names /write yours down
-goals and how to achieve
-orientation to healthcare facility
What happens in the working phase of a helping relationship?
-longest
-work toward patient’s needs
-Nurse provides assistance
-Nurse is also a teacher and counselor
-Patient learns and implement health promotion activities
What happens in the termination phase of a helping relationship?
-Happens at change of shift or patient is discharged
-Examine goals to see if reached or if progress has been made
What is a dispositional trait?
characteristic of customary way of behaving
Sympathy
expression of sorrow for someones situitation
