Chapter 8

Question 1

aggressive behavior

Answer 1

standing up for ones rights in a negative manner that violates the rights of others

Question 2

assertive behavior

Answer 2

ability to stand up for oneself and others using open, honest, and direct communication

Question 3

body language

Answer 3

non verbal communication

Question 4

bullying

Answer 4

negative disruptive behavior
AKA Horizontal violence
Lateral violence
professional incivility

Question 5

Channel

Answer 5

Termed used in communication theory to describe the medium used to convey the message

Question 6

cliche

Answer 6

a stereotyped, pat answer

Question 7

communication

Answer 7

process of sharing info

Question 8

CUS communication tool

Answer 8

tool used to assist in patient saftey concerns

Im Concerned, Im Uncomfortable, Im unSafe

Question 9

Empathy

Answer 9

Understanding a way in which patient sees their situations

understanding how another feels

Question 10

Feedback

Answer 10

verbal and nonverbal evidence that the message is received

Question 11

group dynamic

Answer 11

study of a groups charateristics

Question 12

helping relationship

Answer 12

interaction that sets the climate of movement of participants toward common goals

Question 13

horizontal violence

Answer 13

anger and agressive behavior between nurses

Question 14

incivility

Answer 14

rude intimidating behavior toward another

Question 15

Interpersonal communication

Answer 15

communication between 2 people with a goal to pass a message

Question 16

intrapersonal communication

Answer 16

self talk to enhance communication with a patient

Question 17

language

Answer 17

way of using words, expressing thoughts and feelings

Question 18

organizational communication

Answer 18

process of communication that involves individuals and groups to achieve common goals

Question 19

Rapport

Answer 19

Feeling of mutual trust expierenecd by people in a relationship

Question 20

SBAR

Answer 20

Consistent, clear easy to use method of communication between healthcare personnel

**Situation, Background, Assessment, Recommendations

Question 21

Semantics

Answer 21

study the meaning of words

Question 22

ANA’s rules for social networking

Answer 22

1. Cannot place personally identifable info
2. observe patient-nurse boundaries
3. understand that everyone may view
4. check privacy settings
5. Bring content that is in opposition to the rules to personnel
6. Participate In developing policies

Question 23

What is proxemics>

Answer 23

The study of distance zones between people when they communicate

Question 24

What is the intimate zone of communication?

Answer 24

Interaction between parents and children & other personal relationships (0-18inches)

Question 25

What is the personal zone of communication?

Answer 25

distance when interacting with close friends (18in - 4ft)

Question 26

What is the social zone of communication?

Answer 26

distance when interacting with acquaintances (4ft - 12 ft)

Question 27

What is the public zone of communication?

Answer 27

communication with a small groups or audiences (12ft - 25ft)

Question 28

What are the 3 phases of a helping relationship?

Answer 28

Orientation phase
working phase
Termination phase

Question 29

What happens in the orientation phase of a helping relationship?

Answer 29

It starts in data gathering
-Tone& guidelines are set
-Learn each other’s names /write yours down
-goals and how to achieve
-orientation to healthcare facility

Question 30

What happens in the working phase of a helping relationship?

Answer 30

-longest
-work toward patient’s needs
-Nurse provides assistance
-Nurse is also a teacher and counselor
-Patient learns and implement health promotion activities

Question 31

What happens in the termination phase of a helping relationship?

Answer 31

-Happens at change of shift or patient is discharged
-Examine goals to see if reached or if progress has been made

Question 32

What is a dispositional trait?

Answer 32

characteristic of customary way of behaving

Question 33

Sympathy

Answer 33

expression of sorrow for someones situitation