Chapter 7: Ways of responding Flashcards
helpful responses facilitate the development of a therapeutic relationship and are concerned with -_____ the other person
empowering
Low risk response examples
-Hmmm
-Yes
-Tell me more
-and…
-Really?
using words which intent to encourage further explanation
Moderate risk responses include
-asking questions
-making statements
-offering non-specific praise
-much depends don’t he frequency with which questions are asked and the manner they are delivered and the purpose behind them
All questions are ______ and so carry some risk
confrontational
High risk reponse include
-reasurring
-giving instructions
-giving advice
-giving solutions
-making suggestions
-informing
-persuading
what types of responses are commonly used by those wanting to help others when under pressure
high risk
reassurance is a high risk response because
it can diminish or discount a patients concerns
the dietitian who makes a point of finding out what information the patient wants before offering advice can
save a lot of time and create a more satisfying relationship
very high risk responses
challenging
criticizing
moralizing
confronting
disagreeing
self-disclosure may result in patients feeling
manipulated
true or false: any response carries ar risk of creating a barrier
true
what are tag questions
statements with questions added at the end
reflective responding
Is an effective way of demonstrating understanding an accepting, while at the same time creating an environment in which change can take place.
ways to reflective listen
repeat word for word; paraphrase; summarising; reflecting content; reflective meaning; reflecting the feeling
reflecting feelings can demonstrate what at a far deeper level than reflecting the content of what someone has said
reflecting feeling
a tentative reflection is a way of checking
if a hunch is accurate
in NLP, researchers have recognizes that people predominantly use words from one of three categories in which they think
visual, auditory, kinaestethic
Helpful responding involves awareness of
feelings, thoughts
-nonverbal communication
-purpose of response
-risk associated with the type of response
-effect upon another
-pacing timing a response
helpful response involves knowledge about
power of language
types of responses
reflective responding (content, meaning, feelings, process)
the helpful response involves knowledge about
power of language
types of responses
reflective responding (content, meaning, feelings, process)
list the different types of reflecting responding
content, meaning, feelings, process
