Chapter 7: Ways of responding

Question 1

helpful responses facilitate the development of a therapeutic relationship and are concerned with -_____ the other person

Answer 1

empowering

Question 2

Low risk response examples

Answer 2

-Hmmm
-Yes
-Tell me more
-and…
-Really?
using words which intent to encourage further explanation

Question 3

Moderate risk responses include

Answer 3

-asking questions
-making statements
-offering non-specific praise
-much depends don’t he frequency with which questions are asked and the manner they are delivered and the purpose behind them

Question 4

All questions are ______ and so carry some risk

Answer 4

confrontational

Question 5

High risk reponse include

Answer 5

-reasurring
-giving instructions
-giving advice
-giving solutions
-making suggestions
-informing
-persuading

Question 6

what types of responses are commonly used by those wanting to help others when under pressure

Answer 6

high risk

Question 7

reassurance is a high risk response because

Answer 7

it can diminish or discount a patients concerns

Question 8

the dietitian who makes a point of finding out what information the patient wants before offering advice can

Answer 8

save a lot of time and create a more satisfying relationship

Question 9

very high risk responses

Answer 9

challenging
criticizing
moralizing
confronting
disagreeing

Question 10

self-disclosure may result in patients feeling

Answer 10

manipulated

Question 11

true or false: any response carries ar risk of creating a barrier

Answer 11

true

Question 12

what are tag questions

Answer 12

statements with questions added at the end

Question 13

reflective responding

Answer 13

Is an effective way of demonstrating understanding an accepting, while at the same time creating an environment in which change can take place.

Question 14

ways to reflective listen

Answer 14

repeat word for word; paraphrase; summarising; reflecting content; reflective meaning; reflecting the feeling

Question 15

reflecting feelings can demonstrate what at a far deeper level than reflecting the content of what someone has said

Answer 15

reflecting feeling

Question 16

a tentative reflection is a way of checking

Answer 16

if a hunch is accurate

Question 17

in NLP, researchers have recognizes that people predominantly use words from one of three categories in which they think

Answer 17

visual, auditory, kinaestethic

Question 18

Helpful responding involves awareness of

Answer 18

feelings, thoughts
-nonverbal communication
-purpose of response
-risk associated with the type of response
-effect upon another
-pacing timing a response

Question 19

helpful response involves knowledge about

Answer 19

power of language
types of responses
reflective responding (content, meaning, feelings, process)

Question 19

the helpful response involves knowledge about

Answer 19

power of language
types of responses
reflective responding (content, meaning, feelings, process)

Question 20

list the different types of reflecting responding

Answer 20

content, meaning, feelings, process