Chapter 5: conducting a structured interview Flashcards
Things that can impact the interview in a room
Position of desk, temperature, privacy, seating
Practical things to provide a helping relationship
Are the chairs arranged how I want?
Have I read the patient’s notes?
Do I need to speak to another member of staff before I see this patient?
Do I need to set up the computer?
Personal things to reflect on to provide a helping relationship
-How am I feeling?
-How able am I right now to listen to his patient?
-How am I able to provide the core conditions of empathy, acceptance, and genuiness?
-Am I able to set clear boundaries concerning time, confidentiality and further appointments?
____ ____ play a significant part in determining the outcome of communication
first impressions
During safe talk period, what do we observe?
tone of voice, posture, facial expression
is it difficult to change first impression
yes
how do we amend our concept of someone and add to it
keeping an open mind and asessing our impressions continually
The impression we generally take away with us is an overall one, based on ____ characteristics
several characteristics
list characteristics on which first impressions are based
age, attitude, intelligence, opinion, personality, character, education, voice
In recent years, attempts have been made to ___ the significance of status among staff
reduce
we are likely to treat the predictions and assumptions we make as _____
facts
True or false: there has been a move toward less formal culture in NHS during recent years
yes
When the dietitian does not make introductions clearly, the communications followed are strained
True
What part of the interview is setting the agenda in
The middle
Making a contract and taking diet history are what part of the interview
middle part
