Chapter 6: active listening Flashcards
What is active listening
a dynamic process which involves the skill of attending; that is giving someone our wholehearted attention.
when attending, listeners are demonstrating the core condition of
acceptance
where is the skill termed attunement mean and derived from
it means turning into their wavelength- derived from John Bowlby as a result of research into toddler attachment theories
What acronym stands for a guide for the dietitian in non-verabl communication
S: square- face the otehr person as squarely as is comfortable
O: adopt and open posture
L: lean a little toward the other person
E: maintain eye contact without starring
R: keep as relaxed as possible
List barriers to attending
Lack of eye contact, environmental factors, events and emotions, echoes withing
what are echoes within
thoughts we have when we are listening to someone else- they precede and colour our verbal response and influence our non-verbal communication
we express emotional states through our
voice
eye contact can reveal
attitude
list some ways to attend to non-verbal communication
eye contact
facial expression
appearances
posture
gesture
when there is a discrepancy, we tend to believe what form of communication
non-verbal
attending means listening with ___ and ___
eyes and ears
interpretations are based on ____ and ____
Assumptions and conclusions, which may or may not be accurate
attending involves listening to the _____, being aware of one’s of ___ and observing the ____
silences, feelings, speaker
what develops the listeners understanding, demonstrates empathy, and creates rapport
mirroring speakers non-verbal communication
Active listening involves awareness of
-feelings, thoughts of self and others
-non-verbal communication
-barriers
-attunement
-silence
-discrpencies and incongruities between verbal and non-verbal communication
-making an interpretation
