Chapter 7: True/False

Question 1

The three major types of goods and services are standard, option-oriented, and custom

Answer 1

True

Question 2

Flow shop processes are organized around particular types of general-purpose equipment that are flexible and capable of customizing work for individual customers

Answer 2

False

Question 3

A cafeteria is an example of a flow shop process

Answer 3

True

Question 4

As one moves down the diagonal of the product-process matrix, the emphasis on both product and process structure shifts from low volume and low flexibility to higher volumes and greater flexibility.

Answer 4

False

Question 5

The product-process matrix is a model that describes the alignment of process choice with the characteristics of the manufactured good

Answer 5

True

Question 6

Provider-routed services constrain customers to follow a very small number of possible and predefined pathways through the service system

Answer 6

True

Question 7

An activity is a group of tasks, and a value chain is a network of processes

Answer 7

True

Question 8

The symbol typically used in a process map to represent an activity is an oval

Answer 8

False

Question 9

The symbol typically used in a process map to represent movement, transfer, or flow is a triangle

Answer 9

False

Question 10

The goal of reengineering is to achieve quantum leaps in performance

Answer 10

True

Question 11

Generally, resource utilization is a job shop is lower than that of continuous flow processes

Answer 11

True

Question 12

Eliminating bottlenecks will reduce both flow time and work-in-process inventory

Answer 12

True