Chapter 5: Multiple Choice Flashcards
Which of the following is not an example of hard technology?
Voice-Recognition Program
Which of the following relationships is correct?
CAD/CAE + CAM + FMS = CIMS
________ enables engineers to design, analyze, test, and simulate products before they physically exist.
CAD/CAE
Two examples of integrated operating systems that cut across the value chain are
ERP and CRM
Which of the following statements about ERP systems is incorrect?
Most of the subsystems of an ERP system process transactions daily
A business strategy designed to learn more about customers’ wants, needs, and behaviors in order to build customer relationships and loyalty and ultimately enhance revenues and profits is
CRM
A phenomenon by which the same or an increased quality and quantity of goods and/or services are created using fewer natural resources is known as
Dematerialization
The capability to serve additional customers at zero or extremely low incremental costs is
High Scalability
If a service’s fix costs are 80 to 85 percent of total cost, the service would be viewed as having
High Scalability
The interaction of technology, people, and processes is often called the
Socio-technical system
Technology development and adoption generally has three stages; they are
Birth, Turbulence, and Build-out
In which stage of technology development and adoption does excitement build as technological pioneers crowd into the field and innovations flourish, fueling speculation and investment mania?
Stage I
In which stage of technology development and adoption does the technology penetrate the economy as other industries organize around it, businesses adjust to take full advantage of it, and the technology becomes the driving engine of the economy?
Stage III
