chapter 7 - organisation & management Flashcards
definition of:
organisational structure
refers to level of management and division of responsibilities within an organisation
advantages of organisation chart
- show the relationships and links between diff departments
- know who to get instruction from knowing their position
definition of:
chain of commands
this structure in an organisation which allows instruction to be passed from the higher managerial level to the lower level of management
definition of:
span of control
the number of subordinated working directly under a manager
definition of:
delegation
giving subordinates the authority to perform particular tasks
disadvantages of tall structure
miscommunication
advantages of wide structure
- communication quicker
- less workers to control
- equal workload, less stress, good work quality
definition of:
de-layering
some organisation removed from the whole level of management
definition of:
leadership styles
different approaches to dealing with people and making decisions when in a position of authority
types of leadership style
- autocratic
- democratic
- laissez-faire
definition of:
autocratic leadership
manager expects to be in charge of business and to have their orders followed; one way communication
advantages and disadvantages of autocratic
advantages
- quick decision making
- workers have clear sense of direction
disadvantages
- employees can’t give feedback, demotivated
- feel lost when manager absent, unproductive
- no scope for workers to develop skill
definition of:
democratic
employees involved in decision making
advantages and disadvantages of democratic leadership
advantages
- better decision making, sharing of ideas
- motivating factor
disadvantages
- decision making slow
- workers don’t have experience/ knowledge - decision making disrupted not effective
- disagreements
definition of:
laissez-faire
makes the broad objectives of business known to employees but they’re left to make their own decisions and organise their own work
advantages and disadvantages of laissez faire
advantages
- motivated as they are free to do what they think is best (experienced)
- encourages loyalty
- use their skill to benefit business
disadvantages
- no real direction
- disagreements
- poor-coordination
factors to consider when deciding which leadership style
- manager’s own characteristic
- characteristic of group
- type of business
definition of:
trade union
a group of employees joined tgt to ensure their interests are protected
trade union benefits for employees
- improved work condition
- improved work environment
- good communication between employer and employee
- improved job satisfaction through training
trade union drawbacks for employees
- pay annual fee
- might still need to take industrial action
trade union benefit for employers
- help improvement communication between employers and employees
- wage agreements easier to negotiate with trade union instead of individually
trade union drawbacks for employers
- increase cost when increase wages
- affect business image if workers strike action
