chapter 7 - organisation & management Flashcards
definition of:
organisational structure
refers to level of management and division of responsibilities within an organisation
advantages of organisation chart
- show the relationships and links between diff departments
- know who to get instruction from knowing their position
definition of:
chain of commands
this structure in an organisation which allows instruction to be passed from the higher managerial level to the lower level of management
definition of:
span of control
the number of subordinated working directly under a manager
definition of:
delegation
giving subordinates the authority to perform particular tasks
disadvantages of tall structure
miscommunication
advantages of wide structure
- communication quicker
- less workers to control
- equal workload, less stress, good work quality
definition of:
de-layering
some organisation removed from the whole level of management
definition of:
leadership styles
different approaches to dealing with people and making decisions when in a position of authority
types of leadership style
- autocratic
- democratic
- laissez-faire
definition of:
autocratic leadership
manager expects to be in charge of business and to have their orders followed; one way communication
advantages and disadvantages of autocratic
advantages
- quick decision making
- workers have clear sense of direction
disadvantages
- employees can’t give feedback, demotivated
- feel lost when manager absent, unproductive
- no scope for workers to develop skill
definition of:
democratic
employees involved in decision making
advantages and disadvantages of democratic leadership
advantages
- better decision making, sharing of ideas
- motivating factor
disadvantages
- decision making slow
- workers don’t have experience/ knowledge - decision making disrupted not effective
- disagreements
definition of:
laissez-faire
makes the broad objectives of business known to employees but they’re left to make their own decisions and organise their own work
