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business > chapter 6 - motivating employees > Flashcards

chapter 6 - motivating employees Flashcards

1
Q

definition:

motivation

A

reason why employees want to work hard and work efficiently for business

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2
Q

why do people work?

A
  • money
  • job satisfaction
  • job security
  • social needs
  • self esteem needs
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3
Q

benefits of motivated employees

A
  • high output produced
  • low labour turnover rate
  • low absenteeism rate
  • willingness to accept change
  • two way communication
  • low rate strike action
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4
Q

motivation theories?

A
  • F.W. Taylor
  • Maslow
  • Herzberg
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5
Q

F.W. Taylor

A
  • money

- more they produce, more money they get

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6
Q

advantages and disadvantages of F.W. Taylor

A

advantages:
high output produced
incentive scheme to reward highly productive workers
disadvantages:
-quality may be compromised
-no guarantee of productivity rise (delay time to earn more)

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7
Q

Maslow

A
  • physiological needs (basic requirements for survival)
  • security needs (health and safety equipments provided)
  • social needs (have good relationship with co-workers)
  • self-esteem needs (given recognition, having status)
  • self-actualisation needs (reach for full potential and be promoted)
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8
Q

advantages of Maslow

A

some rewards belong to more than one level, managers can identify level of motivation to reward employees

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9
Q

herzberg

A

basic needs

  • security
  • status
  • work conditions
  • relationship with subordinates and administration
  • salary

psychological needs

  • achievement
  • promotion
  • recognition
  • personal growth
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10
Q

methods of motivation?

A 
financial rewards:
bonus 
profit sharing 
wages 
salaries 
commission 
non-financial rewards:
teamwork going
training
job rotation
job enrichment 
opportunities for promotion
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11
Q

definition of:
wages

advantages and disadvantages?

A

payment for work, usually paid weekly

advantages:

  • get paid regularly
  • get paid overtime

disadvantages:

  • employ wages clerk for this task
  • wages calculated every week
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12
Q

definition of:
time rate

advantages and disadvantages?

A

amount paid to employee per hour of work

advantages:
-employees know how much they’re paid, easy to calculate

disadvantages:

  • takes time, hours recorded in time sheet
  • employ supervisor to ensure workers are working; expensive
  • good and bad workers get paid the same
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13
Q

definition of:
piece rate

advantages and disadvantages?

A

amount paid to employee per unit of output

advantages:
-workers motivated to produce more

disadvantages:

  • quality might be compromised
  • workers who are careful with their task won’t earn as much as they’re rushed ; cause conflict
  • machinery breaks down
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14
Q

definition of:
salaries

advances and disadvantages?

A

payment for work, usually paid monthly

advantages:

  • only calculated once a month
  • easy to calculate
  • employee has money in bank longer

disadvantages:

  • some prefer to be paid weekly
  • no payment for extra hour worked; reluctant to work longer
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15
Q

definition of:

bonus

A

additional amount of payment above basic pay as a reward for good work

advantages:
-motivate workers to work harder

disadvantages:
-cause conflict, those who doesn’t get

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16
Q

definition of:
commission

advantages and disadvantages?

A

payment relating to num of sales made

advantages:
-encourage workers to sell more

disadvantages:

  • competition to get the next customer
  • no sales, stress
17
Q

definition of:
profit sharing

advantages and disadvantages?

A

a proportion of company profit is paid to employees

advantages:
-motivate workers

disadvantages:

  • higher paid workers receive higher p.s, lower paid workers receive lower p.s - conflict
  • business makes low profit, disappointed
18
Q

definition of:
job rotation

advantages and disadvantages?

A

involves workers swapping around and doing each other’s task for a limited time then changing around again

advantages:

  • increase work variety, become more flexible and multi-skilled
  • employees can fill in absent employees’ job, production won’t be disrupted
  • workers won’t be bored

disadvantages:

  • quality may be compromised
  • takes time to move around
19
Q

definition of:
job enrichment

advantages and disadvantages?

A

involves looking at jobs and adding tasks that require more skill and responsibility

advantages:

  • challenging tasks makes them more skilled
  • develop highly committed employees since they’re given more responsibility
  • increase productivity

disadvantages:

  • expensive for training
  • stressful, handling more work, existing work affected
20
Q

definition of:
team working

advantages and disadvantages?

A

using a group of workers and allocating tasks and responsibilities to them

advantages:

  • improve morale, sense of belonging to company
  • sharing of ideas, produce high quality work
  • workers have control over their job, more committed

disadvantages:

  • decision making takes longer
  • disagreement
21
Q

definition of:
training

advantages and disadvantages?

A

process of improving a worker’s skill

advantages:

  • feel sense of achievement
  • increase their contribution
  • less risk of wasting resources

disadvantages:
-expensive

22
Q

definition of:
promotion

advantages and disadvantages?

A

advancement of an employee to a higher managerial level

advantages:

  • developed highly committed and motivated employees
  • increase productivity
  • familiar with business operation, easy to fulfil objectives of senior management

disadvantages:
-jealousy

23
Q

roles of management?

A 
planning 
coordinating 
commanding 
controlling 
organising
24
Q

advantages for manager?

A
  • less stress, work divided

- get to evaluate workers’ performance

25
Q

advantages for subordinates?

A
  • feel rewarded when given tasks
  • sense of belonging
  • diff tasks help build skills, set better opportunity for future
26
Q

why manager don’t delegate?

A
  • employees might perform better than them

- doesn’t trust employee to complete tasks, fail

27
Q

importance of good manager

A
  • able to give advice and guidance
  • manage resources effectively
  • increase profitable

business (21 decks)

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