Chapter 7 - Managing organisational change

Question 1

Balogun & Hope-Hailey type of change matrix

Answer 1

Adaptation - slow change, small change
Evolution - slow change, big change
Reconstruction - fast change, small change
Revolution - fast change, big change

slow change = incremental
fast change = big bang
small change = realignment
big change = transformation

Question 2

Lewin’s 3 stage model

Answer 2

Unfreeze
Move
Refreeze

Question 3

Kotter & Schlesinger - 6 methods of dealing with resistance to change

Answer 3

Education and communication
Participation and involvement
Facilitation and support
Negotiation and agreement
Manipulation and co-optation
Explicit and implicit coercion

Question 4

What 3 factors will influence resistance to change?

Answer 4

Scope of change
Manner of change
Pace of change

Question 5

What are the 3 Cs important to introducing change?

Answer 5

Commitment
Co-ordination
Communicate

Question 6

What are Kanter’s 3 attirubtes of the ‘change-adept’ organisation?

Answer 6

Imagination to innovate –> new concepts
Professionalism to perform –> competence
Openness to collaborate –> connection with external partners