Chapter 3 - Managing people (parts 7-11)

Question 1

Name Fayol’s 5 primary functions of management

Answer 1

POCCC:
Planning
Organising
Commanding
Coordinating
Controlling

Question 2

Name Taylor’s 4 principles of management

Answer 2

Find best method scientifically
Find best person for the job
Train people
Equal division of work between manager and workers

Question 3

Define Mayo’s ‘Hawthorne Effect’

Answer 3

change in behaviour/performance thought to occur when people faced with new/increased attention

Question 4

State the 2 types of organisation by Burns and Stalker

Answer 4

Mechanistic - appropriate in gradual change environment

Organic - appropriate in rapid change environment

Question 5

State Woodward’s 4 major and interrelated factors in organisations

Answer 5

Task
Technology
People
Structure

Question 6

State Woodward’s 3 type of production systems

Answer 6

Unit and small batch - craft industries
Large batch and mass production - semi-skilled workers with supervisors
Process technologies - oil/food tech

Question 7

State Mintzberg’s 3 type of manager roles

Answer 7

Interpersonal
Informational
Decisional