Chapter 3 - Managing people (parts 13-14)

Question 1

State Ashridge’s 4 styles of management leadership

Answer 1

Tells - leader makes all decisions
Sells - leader makes decisions but explains why to staff
Consults - leader confers with staff but has final say
Joins - decisions made on basis of consensus

Question 2

State Likert’s 4 leadership systems

Answer 2

Exploitative authoritative
Benevolent authoritative
Consultative
Participative

Question 3

State the 2 extremes of Tannenbaum + Schmidt’s continuum

Answer 3

Boss-centred (authoritative) –> Employee-centred (participative)
Similar to Likert’s system

Question 4

Describe mentoring

Answer 4

Mentoring provides an opportunity for a mentee to gain the skills, knowledge and confidence to perform at a higher level

Question 5

3 benefits of mentoring

Answer 5

Enables experience to be passed-on
Provides an opportunity for development for both parties
Provides a role model

Question 6

Describe coaching

Answer 6

One person guiding another through a task, activity or process with the aim of enhancing performance.
A closer, longer-term relationship than mentoring!