Chapter 7 - Development Strategies Flashcards
A firm that delivers a software application, or access to an application, by charging a usage or subscription fee.
application service provider (ASP)
A measures of the time a package takes to process a certain number of transactions.
benchmark
A choice between developing in-house software and purchasing software
build or buy
The outsourcing of a basic business process.
business process outsourcing
An online software and data environment in which applications and services are accessed and used through an Internet connection rather than on a local computer; refers to the cloud symbol for the Internet.
cloud computing
A group of people involved in selecting hardware and software. The group includes systems analysts and users. A team approach ensures that critical factors are not overlooked and that a sound choice is made.
evaluation and selection team
A technique that uses a common yardstick to measure and compare vendor ratings.
evaluation model
A service model that charges a set fee based on a specified level of service and user support.
fixed fee model
An online discussion on a particular topic, where people meet, offer support, and exchange ideas.
forums
The practice of shifting IT development, support, and operations to other countries.
global outsourcing
A software package that can be used by many different types of organizations.
horizontal application
An information center or help desk within the IT department responsible for providing user support and offering services such as hotline assistance, training, and guidance to users who need technical help.
in-house software
Services that provide powerful web-based support for transactions such as order processing, billing, and customer relationship management.
Internet business services (IBSs)
The definition of an information system’s functions and features, and the relationships among its components.
logical design
A specification of the conditions, charges, and time frame for users to contact the vendor for assistance when they have system problems or questions.
maintenance agreement
An operation is managed by the outside firm, or host. Another term for IBSs.
managed hosting
Software that connects dissimilar applications and enables them to communicate and exchange data. For example, ______________ can link a departmental database to a Web server that can be accessed by client computers via the Internet or a company intranet
middleware
Smartphones, tablets, and other computing devices that are not permanently tethered to a desk. They connect to the network wirelessly.
mobile devices
The total value of the benefits minus the total value of the costs, with both the costs and benefits being adjusted to reflect the point in time at which they occur.
net present value (NPV)
The practice of shifting IT development, support, and operations to other countries.
offshore outsourcing
The transfer of information systems development, operation, or maintenance to an outside firm that provides these services, for a fee, on a temporary or long-term basis.
outsourcing
A determination of how long it takes an information system to pay for itself through reduced costs and increased benefits.
payback analysis
A plan for the actual implementation of the system.
physical design
A written list of features and specifications given to prospective vendors before a specific product or package has been selected.
request for proposal (RFP)
Used to obtain a price quotation or bid on a specific product or package.
request for quotation (RFQ)
A percentage rate that measures profitability by comparing the total net benefits (the return) received from a project to the total costs (the investment) of the project. ___ = (total benefits − total costs)/total costs.
return on investment (ROI)
A centralized resource staffed by IT professionals that provides users with the support they need to do their jobs
service desk
A firm that offers outsourcing solutions. Two popular outsourcing options involve ASPs and firms that offer IBSs.
service provider
A model of software delivery in which functionality is delivered on demand as a network-accessible service, rather than as a traditional software application that is downloaded and installed on the customer’s computer.
Software as a Service (SaaS)
A legal agreement that gives users the right to use the software under certain terms and conditions.
software license
Software that is purchased or leased from another firm. A commercially produced software product, or family of products.
software package
Company that develops software for sale.
software vendors
A service model that charges a variable fee for an application based on the number of users or workstations that have access to the application.
subscription model
A service model that charges a variable fee for an application based on the volume of transactions or operations performed by the application
transaction model / usage model
Programs that utilize standard business software, such as Microsoft Office, which has been configured in a specific manner to enhance user productivity.
user application
Includes screens, commands, controls, and features that enable users to interact more effectively with an application.
user interface
A firm that enhances a commercial package by adding custom features and configuring it for a particular industry.
value-added reseller (VAR)
A software package that has been developed to handle information requirements for a specific type of business.
vertical application
A second generation of the web that enables people to collaborate, interact, and share information much more dynamically, based on continuously available user applications rather than static HTML web pages. Interactive experience is a hallmark of ________.
Web 2.0
