Chapter 2 - Analyzing Business Cases

Question 1

The process of identifying long-term organizational goals, strategies, and resource.

Answer 1

Strategic planning

Question 2

A document or statement that describes the company for its stakeholders and briefly states the company’s overall purpose, products, services, and values.

Answer 2

mission statement

Question 3

Vital objectives that must be achieved for the enterprise to fulfill its mission.

Answer 3

critical success factor

Question 4

An examination of a company’s strengths (S), weaknesses (W), opportunities (O), and threats (T).

Answer 4

SWOT analysis

Question 5

Refers to the reasons, or justification, for a proposal.

Answer 5

business case

Question 6

A process where data is coded (converted into unreadable characters) so that only those with the required authorization can access the data. (usually via decoding software)

Answer 6

encryption

Question 7

A mechanism used to uniquely identify a person by a retina scan or by mapping a facial pattern.

Answer 7

biometric devices

Question 8

Technology that uses RFID tags to identify and monitor the movement of each individual product, from the factory floor to the retail checkout counter.

Answer 8

electronic product code (EPC)

Question 9

Devices connected to one another over a computer network.

Answer 9

Internet-of-Things (IOT)

Question 10

The exchange or delivery of information when and where it is needed. For example,________ inventory systems rely on computer-to-computer data exchange to minimize unnecessary inventory

Answer 10

just-in-time (JIT)

Question 11

A distributed ledger system. The technology underlying Bitcoin.

Answer 11

Blockchain

Question 12

Many companies implement systems to integrate all customer-related events and transactions including marketing, sales, and customer service activities.

Answer 12

customer relationship management (CRM)

Question 13

A supplier uses RFID tags on each crate, case, or shipping unit to create a digital shipping list to verify receipt of goods.

Answer 13

electronic proof of delivery (EPOD)

Question 14

A group of key managers and users responsible for evaluating systems requests. The term computer resources committee is sometimes also used.

Answer 14

systems review committee

Question 15

A group of key managers and users responsible for evaluating systems requests. The term “systems review committee” is also used.

Answer 15

computer resources committee

Question 16

A system that that will be used effectively after it has been developed.

Answer 16

Operational feasibility

Question 17

Achieved if the projected benefits of the proposed system outweigh the estimated costs involved in acquiring, installing, and operating it.

Answer 17

Economic feasibility

Question 18

A number used in assessing costs, which includes ongoing support and maintenance costs, as well as acquisition costs.

Answer 18

total cost of ownership (TCO)

Question 19

Expenses that have a specific dollar value. Examples include employee salaries and hardware purchases.

Answer 19

Tangible costs

Question 20

Items that are difficult to measure in dollar terms, such as employee dissatisfaction.

Answer 20

intangible costs

Question 21

Positive outcomes that can be measured in dollars. They can result from a decrease in expenses, an increase in revenues, or both.

Answer 21

Tangible benefits

Question 22

Positive outcomes that are difficult to measure in dollars. However, ____________ can be very important in the calculation of economic feasibility. An example of an intangible benefit might be a new website that improves a company’s image.

Answer 22

Intangible benefits

Question 23

When an organization has the resources to develop or purchase, install, and operate the system.

Answer 23

Technical feasibility

Question 24

A project can be implemented in an acceptable time frame.

Answer 24

Schedule feasibility

Question 25

Where management has a choice in implementing a project, they are called ________. For example, creating a new report for a user is an example of a discretionary project.

Answer 25

discretionary projects

Question 26

Where management has no choice in implementing a project, they are called ___________. For example, adding a report required by a new federal law.

Answer 26

nondiscretionary projects

Question 27

An analysis tool that represents the possible causes of a problem as a graphical outline. Also called an Ishikawa diagram.

Answer 27

fishbone diagram

Question 28

A specific determination of a project’s boundaries or extent.

Answer 28

project scope

Question 29

The process by which projects with very general scope definitions expand gradually, without specific authorization.

Answer 29

project creep

Question 30

A requirement or a condition that the system must satisfy or an outcome that the system must achieve.

Answer 30

constraint

Question 31

A vertical bar graph named for a nineteenth century economist. The bars, which represent various causes of a problem, are arranged in descending order, so the team can focus on the most important causes.

Answer 31

Pareto chart

Question 32

A tool used by system analysts to graphically show the correlation between two variables. Also called a scatter diagram.

Answer 32

XY chart

Question 33

A tool used by system analysts to graphically show the correlation between two variables. Also called an XY chart.

Answer 33

scatter diagram

Question 34

A part of the preliminary investigation report to management that summarizes project requests and makes specific recommendations.

Answer 34

case for action