Chapter 7 Flashcards
1
Q
What is the importance of managing performance?
A
- so salary decisions can be made
- review behaviour
- acknowledge strengths
- develop action plan
2
Q
What are the three steps to performance appraisals process?
A
- define performance expectations and standards
- appraise employee performance by comparing
- provide feedback and plan future
3
Q
The performance appraisal process methods
A
- graphic rating scale
- forced distribution
- critical incident
- behaviourally anchored rating scale
- management by objectives
- balanced scorecard
4
Q
What is a 360 degree appraisal?
A
- multisource feedback
- performance feedback is anonymously collected
5
Q
Appraisal Process- Rater errors
A
- halo effect
- central tendency
- leniency or strictness
- appraisal bias
- recency effect
6
Q
How do you conduct an interview?
A
- be direct and specific
- focus on job related behaviours
- encourage the person to talk
- encourage collaboration
- post interview follow up
