Chapter 6

Question 1

The purpose of orientation is to?

Answer 1

• familiarize employees with company culture, rules, policies
• to understand the work environment and organizational expectations
• communicate how job contribute to the organizations goals
• reduce the anxiety new employees often experiences
• minimize reality shock*

Question 2

Problems with orientation programs?

Answer 2

• too much information in a short time
• too many forms to fill out
• HR info too broad
• supervisory information too detailed

Question 3

What is training?

Answer 3

• organizational process to equip employees with: knowledge, skills and abilities
• short term focus
• develops employees ability to perform tasks
• differs from development, which provides employees with the competencies required for future success

Question 4

What is training? - Legal Aspects?

Answer 4

• Under human rights and employment equity legislation, employees training programs must be assessed in relation to impact on group members
• May be a requirement to show that the admissions procedures are valid
• Negligent training is another potential problem

Question 5

What are the training process steps?

ADITE

Answer 5

1. Analysis
2. Design
3. Implementation & delivery of training
4. Transfer of learning
5. Evaluation

Question 6

What are some traditional training techniques?

Answer 6

• on-the-job training
• apprenticeship with master craftsperson
• job instruction training
• lectures
• videoconferencing

Question 7

What is succession planning?

Answer 7

• aimed at filling a specific senior management position

- can aid retention by encouraging promising employees to pursue their careers

Question 8

What is off the job management development?

Answer 8

• case study method
• management games
• seminars
• college programs
• role playing
• behaviour modelling
• in house development centres

Question 9

Implementation and delivery of training ?

Answer 9

• validate training using a pilot study
• revise training based on pilot study findings
• train the trainer work shops

Question 10

What is relapse prevention?

Answer 10

involves a follow up session after training to check trainees progress

Question 11

What are the four basic categories for evaluation?

Answer 11

1. reaction? was it worth while?
2. learning.
3. behaviour
4. results

Question 12

What are some training for special purposes?

Answer 12

• training for teamwork and empowerment
• customer service training
• diversity training
• literacy training