Chapter 11

Question 1

what is the importance of effective employee relations?

Answer 1

• improve employee commitment
• reduced employee grievances
• enhance employee morale

Question 2

Downward communication?

Answer 2

• upper management is focused on strategic direction

- middle management collaborates with employees, builds communication

Question 3

Upward communication?

Answer 3

-opportunity for employees to provide their opinions to management
-must be present in an organization
-more interactive than downward communication
might include : suggestion program, employee opinion survey, focus group, rap sessions

Question 4

Top 5 reasons employees leave company

Answer 4

1. lack of trust
2. insufficient pay
3. unhealthy culture
4. lack of honesty
5. insufficient training

Question 5

Three foundations for fair discipline

Answer 5

• rules and regulations
• system of progressive penalties
• an appeals process

Question 6

Discipline without punishment

Answer 6

step 1. issue an oral reminder
step 2. issue the employee a formal written reminder
step 3. give a paid on day
step 4. if behaviour continues, dismissal is required

Question 7

Grounds for dismissal include

Answer 7

• unsatisfactory performance
• misconduct
• lack of qualifications
• changed requirements for job

Question 8

Dismissal procedures

Answer 8

• provide warning before termination
• prepare a checklist of company property to be accounted for
• change security codes
• for mass dismissal, prepare news release
• decide beforehand how to inform coworkers

Question 9

Termination Interview Guidelines

Answer 9

step 1: plan interview carefully
step 2: get to the point
step 3: describe situation
step 4: listen
step 5: review all elements of severance package 
step 6: identify next step

Question 10

What do severance packages consist of?

Answer 10

• benefits offered to terminated employees

- provide a cushion upon which to move forward in careers