Chapter 5

Question 1

What is the selection process?

PITBSH

Answer 1

1. Prescreen applicants
2. initial selection interviews
3. selection testing
4. background investigation
5. supervisory interview
6. hiring decision

Question 2

What steps involve an effective interview?

PEACR

Answer 2

1. Plan the interview
2. Establish rapport
3. Ask questions written in advance
4. Close the interview
5. Review notes, evaluate candidate

Question 3

Interview and the law

Answer 3

• discrimination is prohibited
• interviewees must be treated identically
• interview cannot be cut off due to preconceived notions

Question 4

Common interview mistakes

Answer 4

• poor planning
• snap judgements
• halo effect
• poor job knowledge
• pressure to hire
• contrast error
• telegraphing
• too much/little talking
• playing attorney/psychologist

Question 5

Guidelines for avoiding legal problems

Answer 5

• selection criteria based on the job
• adequate assessment of applicant ability
• written authority for reference checking
• save all records and information
• reject applicants who make false statements

Question 6

Steps of selection testing

Answer 6

• test of cognitive abilities (IQ, EQ, Aptitude Tests)
• test of motor and physical abilities
• test of personality
• achievement tests
• work sampling tests
• honesty test
• physical examination

Question 7

Rules for background investigation & reference checking

Answer 7

• verify accuracy of information provided
• applicants should be asked to provide written permission for reference checking
• some employers have a no reference policy
• failure to check reference can result in wrongful hiring litigation

Question 8

Panelists should address what questions when evaluating candidates?

Answer 8

• can the candidate perform the job as described?
• Can the candidate reach the performance standards set for the job?
• Does the candidate fit into the department?
• Does the candidate fit into the organization?
• Does the candidate demonstrate potential for growth in the company?

Question 9

Clinical strategy for evaluation involves?

Answer 9

• making a subjective assessment of all the information
• arriving at an overall judgment
• validity and reliability can be improved using tests

Question 10

Statistical strategy for evaluation involves ?

Answer 10

• combining all of the pieces of information according to a formula
• giving the job to the candidate with the highest score