chapter 7

Question 1

what is business process?

Answer 1

in a collection of linked tasks which find their end in the delivery or a service or product to a client. A business processes has also been defined as a set of activities and tasks that , once completed, will accomplish an organization

Question 2

process efficiency

Answer 2

derived from having a streamlined set of activities that result in the maximum possible output: inefficient processes can lead to expending more resources usually money and/or manpower than what is necessary, and taking more time to complete

Question 3

process effectiveness

Answer 3

derived from having a repeatable and desirable outcome: ineffective processes can lead to customer or employees being frustrated

Question 4

Information Silo

Answer 4

a condition where data is isolated in separated information systems resulting in duplicating data leading to “Data Integrity” issues