Chapter 11 - Information Systems Management

Question 1

What is Information systems management?

Answer 1

First we need to determine if it is IS or IT,

IS (Information Systems) it traditionally the business applications used by the company

IT (Information Technology) is traditionally the technology underneath all systems and applications

Question 2

What are the functions of an IT department?

Answer 2

• plan use of IT to accomplish organizational goals and strategy
• manage outsourcing relationships
• protect information assets
• develop, operate, maintain computing infrastructure
• develop, operate, maintain applications

Question 3

What is outsourcing?

Answer 3

“The process of a company hiring another company to perform a service for which company A is not necessarily an ‘expert’ in aka Core Competency

Question 4

What are reasons for outsourcing IT?

Answer 4

Management advantages: obtain expertise, avoid management problems, free management time

cost reduction: obtain part-time services, gain economies of scale

risk reduction: cap financial exposure, improve quality, reduce implementation risk

Question 5

what are user’s rights and responsibilities for risk reduction?

Answer 5

-caps financial risk
-ensures quality or avoids substandard quality
less likely to pick wrong hardware, software, network protocol, or implement tax law changes incorrectly
-vendor’s responsible for managing risks