Chapter 7

Question 1

Type of conflict resolution that represses rather than settles conflict, it creates a win-lose situation in w/c the loser is left angry and antagonistic

Answer 1

Dominance and suppression or win-lose strategy

Question 2

Conflict resolution that is autocratic, coercive that often leads to an indirect and destructive expression of conflict

Answer 2

Restriction

Question 3

Conflict resolution that is more diplomatic way of suppressing conflict wherein it persuades the opponent to give in to the other side

Answer 3

Smoothing behavior

Question 4

Conflict resolution that creates a situation in which there is no differences

Answer 4

Avoidance behavior

Question 5

Conflict resolution that resolves conflict by majority vote

Answer 5

Majority rule

Question 6

Conflict resolution where each side agrees upon solutions that meet everyone’s needs

Answer 6

Compromised or consensus strategy

Question 7

Conflict resolution that is a constructive process in which the parties involved recognize that conflicts exists and openly try to solve the problem

Answer 7

Integrity problem solving

Question 8

Conflict resolution that focuses on goals and attempts to meet the needs of both parties

Answer 8

Win win strategy

Question 9

Conflict resol. That has an immediate end to the conflict but leaves the cause of the conflict unresolved

Answer 9

Forcing

Question 10

Conflict resol. That one party is removed to resolve an issue

Answer 10

Withdrawing

Question 11

Conflict resol that ignores disagreement so that harmony is maintained

Answer 11

Smoothing

Question 12

Conflict resol where in there is suppression of conflict through authority-obedience approach. The supervisor exerts power at the expense of the subordinate

Answer 12

Competition

Question 13

Conflict resol. Where there is self sacrifice

Answer 13

Accomodation

Question 14

Conflict resol by seeing mutual attention to the problem & utilized talents of all parties. Focuses on problem solving to fund mutual satisfying solutions. Useful in situation where goals are too important

Answer 14

Collaboration

Question 15

Conflict resol where a technique where conflicting parties give and take on various issues

Answer 15

Negotiation

Question 16

Conflict resol that is regarded as the most effective means of resolvung conflict in which it is brought out in the open and attempts are made to resolve it through knowledge in reason

Answer 16

Confrontation

Question 17

Conflict resol wherein one is which neither side wins; the settlement reached to both aides

Answer 17

Lose lose strategy

Question 18

The members of the team work together toward achieving goals faster and more productively

Answer 18

Team building

Question 19

A group of pips brought together for the purpose of sharing and applying ther indiv skills

Answer 19

Team

Question 20

A role where in it documents the groups actions and achievements

Answer 20

Recorder

Question 21

Supports the group activity by arranging the environment and providing necessary tools

Answer 21

Procedural technician

Question 22

Motivates group to accomplish, qualitatively and quantitatively the group’s goals

Answer 22

Energiver

Question 23

Appraises the quantity and quality of the groups’s accomplishments against set standards

Answer 23

Evaluator critic

Question 24

Summarizes the groups discussion and actions

Answer 24

Orienter

Question 25

Links ideas or suggestions offered by others

Answer 25

Coordinator

Question 26

Predicts outcomes and provides illustrations or expands suggestions, clarifying how they could work

Answer 26

Elaborator

Question 27

Conveys to group members what their pertinent values should be

Answer 27

Opinion giver

Question 28

Explores viewpoints that clarify or reflects the values of other members suggestions

Answer 28

Opinion seeker

Question 29

Expands information given by sharing experience and making inferences

Answer 29

Information giver

Question 30

Pursues descriptive bases for the group’s work

Answer 30

Information seeker

Question 31

One who redefines problems and offers solutions, clarifies objectives suggest agenda items and maintains time limits

Answer 31

Initiator contributor

Question 32

Types of conflict

Answer 32

Competitive Disruptive Interpersobal Intrapersonal Intra group

Question 33

Type of conflict that occurs when 2 or more groups attempt the same goal and only one group can attain them

Answer 33

Competitive

Question 34

Type of conflict that takes place in an environment filled with fear, anger and stress

Answer 34

Disruptive

Question 35

Type of conflict that takes place bet 2 or more indiv

Answer 35

Interpersonal

Question 36

Type of conflict that occurs within one person

Answer 36

Intrapersonal

Question 37

Type of conflict where in there is feeling of unfairness from among the staff

Answer 37

Intra group

Question 38

3 strategies for managing chnage

Answer 38

Empirical-rational Normative re-educative Power-coercive

Question 39

Strategies for change that are based on the assumption that people are rational and behave according to rational self interest

Answer 39

Empirical rational

Question 40

Strategies based on assumption that people are consistent to their commitment to socio-cultural norma and values

Answer 40

Normative re-educative

Question 41

Strategies that involves the compliance of the less powerful with leadership, plans and direction of the more powerful

Answer 41

Power- coercive

Question 42

Diif types of evalution

Answer 42

Outcome or product evaluation Process evalution Structure evaluation

Question 43

Evaluation which takes note of the response of pts after nursing care is done

Answer 43

Outcome or product eval.

Question 44

Nursing action are examined to determine if client goals have been met

Answer 44

Process eval

Question 45

To obtain feedback from the system such as financial and material resources, nursing personnel and policies and proceducres

Answer 45

Structure eval

Question 46

Top level management consist of

Answer 46

Director and adminitrator

Question 47

Middle level management

Answer 47

Nurse supervisors and coordinators

Question 48

1st line manager

Answer 48

Head nurses, unit managers and senior staff nurses

Question 49

Operating levels

Answer 49

Staff nurses, student nurses and nursing attendants

Question 50

Communication throughout different hierarchical levels ( pts, families, relatives, community)

Answer 50

Diagonal communication/outward flow

Question 51

Communication that proceeds from the subordinates to the superiors

Answer 51

Upward communication

Question 52

Comm proceeds from the team to the pts family, community workers, peers and departments ( endorsement, meeting, referrals)

Answer 52

Horizontal comm

Question 53

Communication from an authority or manager to his subordinate

Answer 53

Downward

Question 54

A planned experience to help employees perform effectively and enrich their competence in practice

Answer 54

Staff development