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Leadership & Management > Chapter 4 > Flashcards

Chapter 4 Flashcards

1
Q

Process of working through staff members to be able to provide comprehensive care to the client

A

Nursing management

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2
Q

A mental ability to view the organization as whole and understand how the diff. Parts are interdependent

A

Conceptual skills

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3
Q

An interaction with the intention to understand

A

Interpersonal skills

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4
Q

Proficiency in performing an activity in the correct manner with the correct technique

A

Technical skills

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5
Q

Refers to ideas, concepts or principles

A

Knowledge factors

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6
Q

Refers to belief, feelings and values

A

Attitude factors

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7
Q

Refers to skills, art, judgement and values

A

Ability factors

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8
Q

Nursing directors, chief nurses and their assistant

A

Top-level manager

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9
Q

Coordinates internal and external influences

A

Top- level manager

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10
Q

Represent the organization

A

Top- level manager

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11
Q

Makes decisions with fee guidelines or structures

A

Top-level manager

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12
Q

Manages and Looks organization as a whole and overall operations

A

Top- level manager

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13
Q

Directs and implement activity

A

Middle level manager

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14
Q

Nursing supervisors

A

Middle level manager

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15
Q

Coordinates activities to the units

A

Middle level manager

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16
Q

Head nurses, senior nurses, charge nurses and team leaders

A

First level manager

17
Q

Deals with immediate problems in the unit daily operations, with organizational needs and with personal needs of employee

A

First level manager

18
Q

Direct care to client

A

First level manager

19
Q

Basic management roles

A

Interpersonal roles
Leadership
Information
Decision
Resource allocator

20
Q

An entrepreneur or innovator

A

Decision roles

21
Q

A trouble shooter - attention to problems rising out

A

Decision roles

22
Q

A negotiator

A

Decision roles

23
Q

Disseminates information form both external and internal sources

A

Information role

24
Q

Spokesperson or representative of the organization

A

Information role

25
Q

Directs and involve and approve decision

A

Leadership roles

26
Q

Manager shows as a symbol, facilitator and liaison

A

Interpersonal roles

27
Q

Link to community, supplier and other organization

A

Liaison

28
Q

Hires, trains, encourages, fires, remunerates and judges

A

Facilitator

29
Q

Nursing service administrative positions

A

Chief nurse/nurse director/ assistant chief nurse
Supervising nurse
Head nurse/senior nurse
Staff nurse
Nursing assistant

30
Q

Steps in management

A

POLE
Planning
Organizing - staffing
Leading - directing
Evaluating - controlling

Leadership & Management (12 decks)

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