Chapter 6 Concepts Flashcards
What psychological barriers affect listening?
Psychological barriers include boredom, preoccupation, personal agendas, rapid thoughts, and message overload.
What is a common cause of preoccupation while listening?
Personal agendas and strong emotions are common causes of preoccupation while listening.
What is Looping in communication?
Looping is a technique used to build trust and understanding by reflecting the speaker’s thoughts and feelings accurately.
What are the four steps of Looping?
- LISTEN with intent to understand
- OFFER your interpretation
- OBSERVE the speaker’s reaction
- POLISH your understanding.
How can one improve relational listening skills?
- by slowing down
- listening for unexpressed thoughts
- encouraging speakers to elaborate
What advice does journalist Celeste Headlee give for better listening?
- not to multitask
- use open-ended questions
- listen actively
- equating your experiences with those of others
5 Stages of Listening?
Stage 1: Hearing
Stage 2: Understanding
Stage 3: Evaluating
Stage 4: Responding
Stage 5: Remembering