Chapter 6 Concepts Flashcards

1
Q

What psychological barriers affect listening?

A

Psychological barriers include boredom, preoccupation, personal agendas, rapid thoughts, and message overload.

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2
Q

What is a common cause of preoccupation while listening?

A

Personal agendas and strong emotions are common causes of preoccupation while listening.

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3
Q

What is Looping in communication?

A

Looping is a technique used to build trust and understanding by reflecting the speaker’s thoughts and feelings accurately.

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4
Q

What are the four steps of Looping?

A
  • LISTEN with intent to understand
  • OFFER your interpretation
  • OBSERVE the speaker’s reaction
  • POLISH your understanding.
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5
Q

How can one improve relational listening skills?

A
  • by slowing down
  • listening for unexpressed thoughts
  • encouraging speakers to elaborate
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6
Q

What advice does journalist Celeste Headlee give for better listening?

A
  • not to multitask
  • use open-ended questions
  • listen actively
  • equating your experiences with those of others
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7
Q

5 Stages of Listening?

A

Stage 1: Hearing
Stage 2: Understanding
Stage 3: Evaluating
Stage 4: Responding
Stage 5: Remembering

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