Chapter 6 Concepts Flashcards
1
Q
What psychological barriers affect listening?
A
Psychological barriers include boredom, preoccupation, personal agendas, rapid thoughts, and message overload.
2
Q
What is a common cause of preoccupation while listening?
A
Personal agendas and strong emotions are common causes of preoccupation while listening.
3
Q
What is Looping in communication?
A
Looping is a technique used to build trust and understanding by reflecting the speaker’s thoughts and feelings accurately.
4
Q
What are the four steps of Looping?
A
- LISTEN with intent to understand
- OFFER your interpretation
- OBSERVE the speaker’s reaction
- POLISH your understanding.
5
Q
How can one improve relational listening skills?
A
- by slowing down
- listening for unexpressed thoughts
- encouraging speakers to elaborate
6
Q
What advice does journalist Celeste Headlee give for better listening?
A
- not to multitask
- use open-ended questions
- listen actively
- equating your experiences with those of others
7
Q
5 Stages of Listening?
A
Stage 1: Hearing
Stage 2: Understanding
Stage 3: Evaluating
Stage 4: Responding
Stage 5: Remembering
