Chapter 6 - Administrative Functions

Question 1

Which is considered an advantage of the passive information-gathering method used by the fire service? p. 129
A.) Opposite of crisis-oriented
B.) Pro-active
C.) Unbiased
D.) Inexpensive

Answer 1

D.) Inexpensive

Question 2

Who normally maintains and analyzes the organization’s maintenance records? p. 144
A.) Operations chief
B.) Tactics chief
C.) Administrative supervisor
D.) Logistics chief

Answer 2

D.) Logistics chief

Question 3

Which is NOT a correct statement? p. 139
A.) Orders can divide the crew if given unfairly
B.) Orders must be issued calmly, clearly, concisely, and completely
C.) Company officer may issue verbal or written orders
D.) Issuing orders at an emergency incident is an important supervisory duty

Answer 3

A.) Orders can divide the crew if given unfairly

Question 4

How long after the end of their employment are medical records kept on all employees? p. 146
A.) 40 years
B.) 30 years
C.) 50 years
D.) 20 years

Answer 4

B.) 30 years

Question 5

How is the performance of members documented and measured?
p. 146
A.) Unit incident response reviews
B.) Attendance records
C.) Training records held by the fire chief
D.) Individual job performance evaluations

Answer 5

D.) Individual job performance evaluations

Question 6

Which internal customer may NOT be included in the decision-making process at meetings?
p. 129
A.) Labor organization representatives
B.) Division managers
C.) Supervisors and employees
D.) Local citizens

Answer 6

D.) Local citizens

Question 7

What should be done if a citizen becomes verbally abusive when voicing a complaint to the company officer? p. 132
A.) Challenge their position
B.) Call for law enforcement assistance
C.) Walk-away to avoid confrontation
D.) Allow them to vent

Answer 7

B.) Call for law enforcement assistance

Question 8

What is used to decide if an item needs to be repaired or replaced?
p. 144
A.) Time for a replacement to arrive
B.) Level of departmental use
C.) Maintenance record and life expectancy
D.) Original purchase cost

Answer 8

C.) Maintenance record and life expectancy

Question 9

Which is NOT correct about private dwelling fire and life safety surveys?
p. 135
A.) Corrective actions will be suggested to potential fire and life safety hazards
B.) Provided as a public service
C.) Residents should be informed about the purpose of the surveys
D.) Once requested they can be used as an enforcement tool

Answer 9

D.) Once requested they can be used as an enforcement tool

Question 10

What is the second step taken when proposing and implementing a revision to an existing department policy? p. 152
A.) Write a short email to your supervisor to explain the needed changes
B.) Document policy change proposal and implementation
C.) Record results utilizing department records system
D.) Communicate the change to subordinates

Answer 10

D.) Communicate the change to subordinates

Question 11

What is used to understand the community’s composition?
p. 130
A.) Political affiliation
B.) Racial/diversity profile
C.) Religion
D.) Demographics

Answer 11

D.) Demographics

Question 12

What is one of the first skills company officers need when dealing with irate citizens?
p. 132
A.) Adequate resources
B.) Power of persuasion
C.) Adequate reasoning skills
D.) Effective listening

Answer 12

D.) Effective listening

Question 13

Which step should take place immediately after the
scenario has been reviewed when addressing a citizen’s concern?
p. 150
A.) Document the concern and store it with the department records system
B.) Address the concern with the citizen
C.) Create a plan to address the concern
D.) Design the strategy to follow that addresses the concern

Answer 13

C.) Create a plan to address the concern

Question 14

Which generally maintains inventory and fixed-assets records? p. 143
A.) Logistics branch
B.) Administrative branch
C.) Operations branch
D.) Tactics branch

Answer 14

A.) Logistics branch

Question 15

Who must the member obtain permission from to use copyright material found on the internet for training purposes?
p. 147
A.) Company commander
B.) Original author
C.) Hosting company
D.) Training chief

Answer 15

B.) Original author

Question 16

In most career organizations, what is the largest single item in the operational budget?
p. 140
A.) Utilities
B.) Personnel costs
C.) Apparatus maintenance
D.) Janitorial supplies

Answer 16

B.) Personnel costs

Question 17

What is created when formal written guidelines or criteria are needed for the operation of the organization?
p. 137
A.) Rules
B.) Regulations
C.) Procedures
D.) Policies

Answer 17

D.) Policies

Question 18

Which is a correct representation of the cycle of the feedback loop for ongoing improvement? p. 130
A.) Ongoing monitoring - feedback - change - monitoring
B.) Change- ongoing monitoring - feedback - monitoring
C.) Monitoring - change -feedback - ongoing monitoring
D.) Change - monitoring - feedback - ongoing monitoring

Answer 18

D.) Change - monitoring - feedback - ongoing monitoring

Question 19

Which group is NOT considered to be part of the
organization’s area of responsibility?
p. 132
A.) Live in the area and work elsewhere
B.) Reside in the area temporarily
C.) Persons who pass through weekly
D.) Individuals who commute into the area

Answer 19

C.) Persons who pass through weekly

Question 20

What is the primary focus of a fire and life safety
presentation?
p. 135
A.) Show where and how funding is being spent and allocated in the department
B.) Display the abilities of the fire service to the public
C.) Recruit personnel to assist in the risk reduction program
D.) Provide effective and appropriate information on risk-reduction issues and strategies

Answer 20

D.) Provide effective and appropriate information on risk-reduction issues and strategies

Question 21

Which type of budget includes projected major purchases? p. 140
A.) Performance
B.) Zero-base
C.) Capital
D.) Operating

Answer 21

C.) Capital

Question 22

Which is NOT a correct statement about complaint resolution? p. 133
A.) The company officer may speak to person with authority on behalf of the citizen
B.) In some cases it is best to allow the citizen to speak directly to the appropriate person
C.) Organizational and jurisdictional rules and regulations must be followed when referring a citizen
D.) The citizens concern is the company officer’s priority until it is passed along

Answer 22

D.) The citizens concern is the company officer’s priority until it is passed along

Question 23

Who is responsible for providing the majority of the funds needed to operate the organization?
p. 128
A.) Commercial customers
B.) Residential customers
C.) External customers
D.) Internal customers

Answer 23

C.) External customers

Question 24

What minimum amount of time are items purchased with the capital budget usually expected to last?
p. 140
A.) 5 years
B.) 3 years
C.) 6 years
D.) 4 years

Answer 24

B.) 3 years

Question 25

Which is NOT a correct statement about things the company officer should do to ensure that the proper level of customer service is being provided?
p. 128
A.) Decentralize company/customer relations
B.) Form individualized relationships with stakeholders within organizational policies and procedures
C.) Educate their personnel about the community’s needs and expectations
D.) Generate productive professional relationships with the customers

Answer 25

A.) Decentralize company/customer relations

Question 26

What is the last step taken when maintaining a log of routine, unit level administrative functions? p. 154
A.) Fill out written log based on scenarios that occurred
B.) Updating incoming officer of the previous shift’s activities
C.) Utilize department records system to store the electronic log
D.) Transfer written log to an electronic format

Answer 26

B.) Updating incoming officer of the previous shift’s
activities

Question 27

Who may company officers conduct informal interviews with to identify potential trends that may affect others in the work group?
p. 130
A.) Subordinates
B.) Citizens
C.) Adjustors
D.) Supervisors

Answer 27

A.) Subordinates

Question 28

What is used as a basis for planning and justifying budget requests?
p. 145
A.) Maintenance records
B.) Personnel records
C.) Activity records
D.) Training records

Answer 28

C.) Activity records

Question 29

What program is used to market the organization to the community?
p. 135
A.) Public relations
B.) Community services
C.) Community risk reduction
D.) Fire and life safety

Answer 29

A.) Public relations

Question 30

What should be done if a citizen voices a concern or complaint to the company officer during an emergency operation? p. 133
A.) Document it immediately
B.) Address it after the operation
C.) Blow them off during the operation
D.) Assign to a lower-level supervisor

Answer 30

B.) Address it after the operation

Question 31

In general, which are described as rules that shall be followed within the organization? p. 136
A.) Mandates and orders
B.) Standard operating procedures
C.) Rules and regulations
D.) Standard operating guidelines

Answer 31

B.) Standard operating procedures

Question 32

Which is NOT part of community risk reduction?
p. 134
A.) Education
B.) Protection
C.) Prevention
D.) Mediation

Answer 32

D.) Mediation

Question 33

What may be required if there is a reduction in revenue during the budget cycle?
p. 142
A.) Revision
B.) Implementation
C.) Review
D.) Increased monitoring

Answer 33

A.) Revision

Question 34

Which is NOT a factor when defining diversity in a community? p. 131
A.) Education
B.) Occupation
C.) Socioeconomic level
D.) Sexual orientation

Answer 34

B.) Occupation

Question 35

Where do policies originate? p. 137
A.) Government interventions
B.) Top management
C.) Ground level crew
D.) Citizen concerns

Answer 35

B.) Top management

Question 36

What details the steps to follow when following
organizational policy for some specific, recurring problem or situation?
p. 138
A.) Guidelines
B.) Rules
C.) Directives
D.) Procedures

Answer 36

D.) Procedures

Question 37

Which component of personnel records is NOT confidential? p. 145
A.) Exposures
B.) Attendance
C.) Medical
D.) Performance

Answer 37

B.) Attendance

Question 38

When implementing a community risk reduction plan at the unit level, after which step will a timeline for documentation purposes be prepared? p. 151
A.) Draft a written program announcement
B.) Gather all community risk reduction related documents
C.) Identify funding needs
D.) Assign community risk reduction tasks to unit members

Answer 38

C.) Identify funding needs

Question 39

What should the company officer do if any concerns with policies and procedures become apparent?
p. 139
A.) Communicate concerns to their supervisor
B.) Revise the policy/procedure
C.) Initiate retraining of subordinates
D.) Continue observing the issues to see if they worsen

Answer 39

A.) Communicate concerns to their supervisor

Question 40

What is the final review that a budget-request document receives?
p. 141
A.) Internal
B.) External
C.) Justification
D.) Preparation

Answer 40

B.) External