Chapter 6 - Administrative Functions Flashcards
Which is considered an advantage of the passive information-gathering method used by the fire service? p. 129
A.) Opposite of crisis-oriented
B.) Pro-active
C.) Unbiased
D.) Inexpensive
D.) Inexpensive
Who normally maintains and analyzes the organization’s maintenance records? p. 144
A.) Operations chief
B.) Tactics chief
C.) Administrative supervisor
D.) Logistics chief
D.) Logistics chief
Which is NOT a correct statement? p. 139
A.) Orders can divide the crew if given unfairly
B.) Orders must be issued calmly, clearly, concisely, and completely
C.) Company officer may issue verbal or written orders
D.) Issuing orders at an emergency incident is an important supervisory duty
A.) Orders can divide the crew if given unfairly
How long after the end of their employment are medical records kept on all employees? p. 146
A.) 40 years
B.) 30 years
C.) 50 years
D.) 20 years
B.) 30 years
How is the performance of members documented and measured?
p. 146
A.) Unit incident response reviews
B.) Attendance records
C.) Training records held by the fire chief
D.) Individual job performance evaluations
D.) Individual job performance evaluations
Which internal customer may NOT be included in the decision-making process at meetings?
p. 129
A.) Labor organization representatives
B.) Division managers
C.) Supervisors and employees
D.) Local citizens
D.) Local citizens
What should be done if a citizen becomes verbally abusive when voicing a complaint to the company officer? p. 132
A.) Challenge their position
B.) Call for law enforcement assistance
C.) Walk-away to avoid confrontation
D.) Allow them to vent
B.) Call for law enforcement assistance
What is used to decide if an item needs to be repaired or replaced?
p. 144
A.) Time for a replacement to arrive
B.) Level of departmental use
C.) Maintenance record and life expectancy
D.) Original purchase cost
C.) Maintenance record and life expectancy
Which is NOT correct about private dwelling fire and life safety surveys?
p. 135
A.) Corrective actions will be suggested to potential fire and life safety hazards
B.) Provided as a public service
C.) Residents should be informed about the purpose of the surveys
D.) Once requested they can be used as an enforcement tool
D.) Once requested they can be used as an enforcement tool
What is the second step taken when proposing and implementing a revision to an existing department policy? p. 152
A.) Write a short email to your supervisor to explain the needed changes
B.) Document policy change proposal and implementation
C.) Record results utilizing department records system
D.) Communicate the change to subordinates
D.) Communicate the change to subordinates
What is used to understand the community’s composition?
p. 130
A.) Political affiliation
B.) Racial/diversity profile
C.) Religion
D.) Demographics
D.) Demographics
What is one of the first skills company officers need when dealing with irate citizens?
p. 132
A.) Adequate resources
B.) Power of persuasion
C.) Adequate reasoning skills
D.) Effective listening
D.) Effective listening
Which step should take place immediately after the
scenario has been reviewed when addressing a citizen’s concern?
p. 150
A.) Document the concern and store it with the department records system
B.) Address the concern with the citizen
C.) Create a plan to address the concern
D.) Design the strategy to follow that addresses the concern
C.) Create a plan to address the concern
Which generally maintains inventory and fixed-assets records? p. 143
A.) Logistics branch
B.) Administrative branch
C.) Operations branch
D.) Tactics branch
A.) Logistics branch
Who must the member obtain permission from to use copyright material found on the internet for training purposes?
p. 147
A.) Company commander
B.) Original author
C.) Hosting company
D.) Training chief
B.) Original author
In most career organizations, what is the largest single item in the operational budget?
p. 140
A.) Utilities
B.) Personnel costs
C.) Apparatus maintenance
D.) Janitorial supplies
B.) Personnel costs
What is created when formal written guidelines or criteria are needed for the operation of the organization?
p. 137
A.) Rules
B.) Regulations
C.) Procedures
D.) Policies
D.) Policies
Which is a correct representation of the cycle of the feedback loop for ongoing improvement? p. 130
A.) Ongoing monitoring - feedback - change - monitoring
B.) Change- ongoing monitoring - feedback - monitoring
C.) Monitoring - change -feedback - ongoing monitoring
D.) Change - monitoring - feedback - ongoing monitoring
D.) Change - monitoring - feedback - ongoing monitoring
Which group is NOT considered to be part of the
organization’s area of responsibility?
p. 132
A.) Live in the area and work elsewhere
B.) Reside in the area temporarily
C.) Persons who pass through weekly
D.) Individuals who commute into the area
C.) Persons who pass through weekly
What is the primary focus of a fire and life safety
presentation?
p. 135
A.) Show where and how funding is being spent and allocated in the department
B.) Display the abilities of the fire service to the public
C.) Recruit personnel to assist in the risk reduction program
D.) Provide effective and appropriate information on risk-reduction issues and strategies
D.) Provide effective and appropriate information on risk-reduction issues and strategies
Which type of budget includes projected major purchases? p. 140
A.) Performance
B.) Zero-base
C.) Capital
D.) Operating
C.) Capital
Which is NOT a correct statement about complaint resolution? p. 133
A.) The company officer may speak to person with authority on behalf of the citizen
B.) In some cases it is best to allow the citizen to speak directly to the appropriate person
C.) Organizational and jurisdictional rules and regulations must be followed when referring a citizen
D.) The citizens concern is the company officer’s priority until it is passed along
D.) The citizens concern is the company officer’s priority until it is passed along
Who is responsible for providing the majority of the funds needed to operate the organization?
p. 128
A.) Commercial customers
B.) Residential customers
C.) External customers
D.) Internal customers
C.) External customers
What minimum amount of time are items purchased with the capital budget usually expected to last?
p. 140
A.) 5 years
B.) 3 years
C.) 6 years
D.) 4 years
B.) 3 years
Which is NOT a correct statement about things the company officer should do to ensure that the proper level of customer service is being provided?
p. 128
A.) Decentralize company/customer relations
B.) Form individualized relationships with stakeholders within organizational policies and procedures
C.) Educate their personnel about the community’s needs and expectations
D.) Generate productive professional relationships with the customers
A.) Decentralize company/customer relations
What is the last step taken when maintaining a log of routine, unit level administrative functions? p. 154
A.) Fill out written log based on scenarios that occurred
B.) Updating incoming officer of the previous shift’s activities
C.) Utilize department records system to store the electronic log
D.) Transfer written log to an electronic format
B.) Updating incoming officer of the previous shift’s
activities
Who may company officers conduct informal interviews with to identify potential trends that may affect others in the work group?
p. 130
A.) Subordinates
B.) Citizens
C.) Adjustors
D.) Supervisors
A.) Subordinates
What is used as a basis for planning and justifying budget requests?
p. 145
A.) Maintenance records
B.) Personnel records
C.) Activity records
D.) Training records
C.) Activity records
What program is used to market the organization to the community?
p. 135
A.) Public relations
B.) Community services
C.) Community risk reduction
D.) Fire and life safety
A.) Public relations
What should be done if a citizen voices a concern or complaint to the company officer during an emergency operation? p. 133
A.) Document it immediately
B.) Address it after the operation
C.) Blow them off during the operation
D.) Assign to a lower-level supervisor
B.) Address it after the operation
In general, which are described as rules that shall be followed within the organization? p. 136
A.) Mandates and orders
B.) Standard operating procedures
C.) Rules and regulations
D.) Standard operating guidelines
B.) Standard operating procedures
Which is NOT part of community risk reduction?
p. 134
A.) Education
B.) Protection
C.) Prevention
D.) Mediation
D.) Mediation
What may be required if there is a reduction in revenue during the budget cycle?
p. 142
A.) Revision
B.) Implementation
C.) Review
D.) Increased monitoring
A.) Revision
Which is NOT a factor when defining diversity in a community? p. 131
A.) Education
B.) Occupation
C.) Socioeconomic level
D.) Sexual orientation
B.) Occupation
Where do policies originate? p. 137
A.) Government interventions
B.) Top management
C.) Ground level crew
D.) Citizen concerns
B.) Top management
What details the steps to follow when following
organizational policy for some specific, recurring problem or situation?
p. 138
A.) Guidelines
B.) Rules
C.) Directives
D.) Procedures
D.) Procedures
Which component of personnel records is NOT confidential? p. 145
A.) Exposures
B.) Attendance
C.) Medical
D.) Performance
B.) Attendance
When implementing a community risk reduction plan at the unit level, after which step will a timeline for documentation purposes be prepared? p. 151
A.) Draft a written program announcement
B.) Gather all community risk reduction related documents
C.) Identify funding needs
D.) Assign community risk reduction tasks to unit members
C.) Identify funding needs
What should the company officer do if any concerns with policies and procedures become apparent?
p. 139
A.) Communicate concerns to their supervisor
B.) Revise the policy/procedure
C.) Initiate retraining of subordinates
D.) Continue observing the issues to see if they worsen
A.) Communicate concerns to their supervisor
What is the final review that a budget-request document receives?
p. 141
A.) Internal
B.) External
C.) Justification
D.) Preparation
B.) External
