Chapter 3 - Leadership and Supervision Flashcards
What are the company officer’s priorities based upon? p. 59
A.) History of the service area
B.) Mission of the organization
C.) Level of subordinate training
D.) Personal vision for the department
B.) Mission of the organization
What is the top priority for an effective leader? p. 49
A.) Pre-emergency readiness
B.) Emergency response
C.) Training programs
D.) Administrative duties
B.) Emergency response
What should be done when a suggestion/idea is not useful during a brainstorming session? p. 60
A.) Quietly remove it from the board
B.) Give the illusion that it is a good idea
C.) Initiate a vote to veto the idea
D.) Privately explain it to the contributing member
D.) Privately explain it to the contributing member
Which type of leadership skill involves working
successfully with others to accomplish tasks? p. 48
A.) Planning
B.) Communication
C.) Supervisory
D.) Interpersonal (People Skills)
D.) Interpersonal
What is the first step that must be taken when empowering employees? p. 63
A.) Identify the problem
B.) State that all solutions will be considered
C.) Explain that outside forces may prevent the adoption of some solutions
D.) Inform that the best solution will be adopted
A.) Identify the problem
Which is NOT a correct statement? p. 61
A.) Employee’s should be allowed to select the specific method for accomplishing a delegated task
B.) Employees should have input in decision making during emergency incidents
C.) Groups work more efficiently toward a clearly communicated common goal
D.) Subordinates must be able to understand the commander’s intent based on the directions that are given during the emergency incident
B.) Employees should have input in decision making during
What is the last step taken during counseling of an employee? p. 64
A.) Gain a commitment of change
B.) Follow up the commitment
C.) Describe the current performance
D.) Describe the desired performance
B.) Follow up the commitment
Who has responsibility for ensuring that delegated tasks are completed correctly and completely? p. 69
A.) Sector chief
B.) Delegated employee
C.) Company officer
D.) Fire marshal
C.) Company officer
What is Step A in the Emotional Learning System?
p. 55
A.) Identify
B.) Match
C.) Understand
D.) Explore
D.) Explore
What is the supervisor responsible for? p. 56
A.) Organizations
B.) Projects
C.) Training
D.) Personnel
D.) Personnel
What must be done once the company officer analyzes the scenario for potential ethical violations when developing an action plan to deal with the violation? p. 71
A.) Implement a pre-determined action plan
B.) Consult with supervisor for historical data
C.) Interview involved parties
D.) Create an action plan to address the situation
D.) Create an action plan to address the situation
Which generation grew up using the Internet and use online social networks as a way of creating relationships? p. 66
A.) Millenials
B.) Nexters
C.) Post-millenials
D.) Gen-Z
C.) Post-millenials
Who is responsible for developing an ethical culture? p. 54
A.) Administrators within the organization
B.) Everyone within the organization
C.) Supervisory staff
D.) Company training staff
B.) Everyone within the organization
In which stage does the group establish and adhere to its own set of values? p. 62
A.) Forming
B.) Storming
C.) Norming
D.) Performing
C.) Norming
Which letter in the SMART acronym for establishing specific and measurable objectives deals with setting deadlines for completion?
p. 60
A.) M
B.) T
C.) A
D.) R
B.) T
What is the first step that should be taken to establish a command presence? p. 52
A.) Make the decision
B.) Determine what the situation is
C.) Know what resources are available to apply to the situation
D.) Listen to all points of view
B.) Determine what the situation is
Which level is designated to all company officers by the IAFC professional development model?
p. 57
A.) Level II
B.) Level I
C.) Level IV
D.) Level III
B.) Level I
With which activity is a positive role model to better prepare individuals for their roles and responsibilities within the organization?
p. 64
A.) Mentoring
B.) Counseling
C.) Empowering
D.) Coaching
A.) Mentoring
Which of the following is designated as a Level IV under the IAFC Professional Development Model? p. 57
A.) Department chief
B.) Administrative chief
C.) Company officer
D.) District chief
A.) Department chief
Who normally supervises the smallest subdivision?
p. 61
A.) Incident commander
B.) Sector commander
C.) Company officer
D.) Division officer
C.) Company officer
Which type of plan is used in the event of unforeseen events that make the original plan unsuitable?
p. 68
A.) Administrative
B.) Strategic
C.) Contingency
D.) Operational
C.) Contingency
What is the best way to accomplish the goal of supporting the organization’s mission, core values, and rules and regulations? p. 69
A.) Always micromanage
B.) Redo any unsatisfactory work
C.) Perform thorough training
D.) Be a positive role model
D.) Be a positive role model
Which leadership characteristic involves having an idea or concept of future developments? p. 47
A.) Decisiveness
B.) Initiative
C.) Intelligence
D.) Vision
D.) Vision
What is the first step in developing leadership skills?
p. 49
A.) Trust your instincts
B.) Study successful leaders
C.) Read self-help books
D.) Poll subordinates
B.) Study successful leaders
Which leadership style provides clear directions of what, how, and when tasks will be performed? p. 50
A.) Democratic
B.) Laissez-faire
C.) Autocratic
D.) Transactional
C.) Autocratic
Lying is used to satisfy which area when it is being done to create, prolong, or avoid, or control social
relationships? p. 53
A.) Basic needs
B.) Self-esteem
C.) Self-gratification
D.) Affiliation
D.) Affiliation
Which skill that can contribute to an individual’s
over-all level of emotional intelligence involves anger management? p. 55
A.) Interpersonal skills
B.) Self-management skills
C.) Intrapersonal skills
D.) Leadership skills
A.) Interpersonal skills
During which management function will tactical plans need to be developed for accomplishing a specific objective? p. 67
A.) Organizing
B.) Directing
C.) Planning
D.) Controlling
C.) Planning
What is the process of giving motivational direction, positive reinforcement, and constructive feedback to employees in order to maintain and improve their performance in the workplace? p. 63
A.) Coaching
B.) Training
C.) Bribing
D.) Counseling
A.) Coaching
Which type of plans take into account the external factors that affect an organization? p. 68
A.) Contingency
B.) Strategic
C.) Tactical
D.) Operational
B.) Strategic
Which generation will place a high value on fairness, equality, hard work, and competition? p. 65
A.) Gen-Y
B.) Gen-X
C.) Millenials
D.) Baby boomers
D.) Baby boomers
Which leadership characteristic involves anticipating, embracing, and meeting change?
p. 48
A.) Preparedness
B.) Integrity
C.) Consistency
D.) Proactiveness
D.) Proactiveness
With which leadership style are followers left to solve
problems for themselves? p. 50
A.) Laissez-faire
B.) Transformational
C.) Transactional
D.) Autocratic
A.) Laissez-faire
What is considered to be the final stage of group
development? p. 62
A.) Forming
B.) Adjourning
C.) Norming
D.) Performing
B.) Adjourning
What is considered to be the foundation of the management process?
p. 68
A.) Planning
B.) Mentoring
C.) Communication
D.) Organization
A.) Planning
Which generation tends to prefer to work independently with feedback from their supervisors? p. 65
A.) Baby boomers
B.) Dot comers
C.) Gen-X
D.) Post-millenials
C.) Gen-X
What is the first question that should be answered when conducting the three-step ethics check? p. 53
A.) How will it make me feel about myself?
B.) Is it fair to all concerned?
C.) Will it make me proud?
D.) Is it legal?
D.) Is it legal?
During which management function will employees be motivated to achieve the goals and objectives within the group? p. 67
A.) Directing
B.) Organizing
C.) Planning
D.) Controlling
A.) Directing
What is normally the second phase in the journey of becoming a cohesive team? p. 62
A.) Norming
B.) Performing
C.) Storming
D.) Forming
C.) Storming
Which leadership style seeks to maintain consistency and if most effective in situations where performance needs to be standardized and consistent? p. 51
A.) Transformational
B.) Transactional
C.) Autocratic
D.) Democratic
B.) Transactional
Which generation tends to take a broad world view and are generally optimistic?
p. 66
A.) Millenials
B.) Generation Z
C.) Baby boomers
D.) Gen-X
A.) Millenials
Which is NOT a self-management skill that the officer needs to be able to manage subordinates? p. 56
A.) Commitment ethic
B.) Time-management
C.) Drive strength
D.) Social awareness
D.) Social awareness
Which area would illegal gambling fall under in relation to unethical conduct? p. 53
A.) Self-gratification
B.) Basic needs
C.) Affiliation
D.) Self-esteem
A.) Self-gratification
What is the last step taken when developing a command presence? p. 52
A.) Implement the decision
B.) Take responsibility for the decision
C.) Evaluate the decision and modify as necessary
D.) Determine what the situation is
B.) Take responsibility for the decision
Which is NOT a correct statement about ethics in the fire and emergency services organization? p. 52
A.) Ethical behavior may involve relationships with others
B.) Ethical behavior is always clear-cut
C.) Ethical principles define what is right and proper
D.) Ethics is a system of moral principles
B.) Ethical behavior is always clear-cut
Which is NOT a correct statement about a way to deal with diversity in the workplace? p. 66
A.) Manage all of your personnel in the same manner
B.) Watch for potential barriers in the workplace that may prevent advancement
C.) Treat diversity as an asset
D.) Make an effort to understand and accept others despite your differences
A.) Manage all of your personnel in the same manner
Which is NOT a correct statement about how a supervisor should handle a problematic situation?
p. 60
A.) All situations should be handled immediately
B.) Once involved parties are calm the root cause of the problem can be better determined
C.) Consult with local SOPs, policies, and procedures on documentation requirements
D.) A strong command presence can help the supervisor defuse a situation quickly
A.) All situations should be handled immediately
Which leadership characteristic includes the ability to assess the need for action and initiate that action? p. 51
A.) Ethics
B.) Command presence
C.) Emotional intelligence
D.) Career excellence
B.) Command presence
