Chapter 3 - Leadership and Supervision

Question 1

What are the company officer’s priorities based upon? p. 59
A.) History of the service area
B.) Mission of the organization
C.) Level of subordinate training
D.) Personal vision for the department

Answer 1

B.) Mission of the organization

Question 2

What is the top priority for an effective leader? p. 49
A.) Pre-emergency readiness
B.) Emergency response
C.) Training programs
D.) Administrative duties

Answer 2

B.) Emergency response

Question 3

What should be done when a suggestion/idea is not useful during a brainstorming session? p. 60
A.) Quietly remove it from the board
B.) Give the illusion that it is a good idea
C.) Initiate a vote to veto the idea
D.) Privately explain it to the contributing member

Answer 3

D.) Privately explain it to the contributing member

Question 4

Which type of leadership skill involves working
successfully with others to accomplish tasks? p. 48
A.) Planning
B.) Communication
C.) Supervisory
D.) Interpersonal (People Skills)

Answer 4

D.) Interpersonal

Question 5

What is the first step that must be taken when empowering employees? p. 63
A.) Identify the problem
B.) State that all solutions will be considered
C.) Explain that outside forces may prevent the adoption of some solutions
D.) Inform that the best solution will be adopted

Answer 5

A.) Identify the problem

Question 6

Which is NOT a correct statement? p. 61
A.) Employee’s should be allowed to select the specific method for accomplishing a delegated task
B.) Employees should have input in decision making during emergency incidents
C.) Groups work more efficiently toward a clearly communicated common goal
D.) Subordinates must be able to understand the commander’s intent based on the directions that are given during the emergency incident

Answer 6

B.) Employees should have input in decision making during

Question 7

What is the last step taken during counseling of an employee? p. 64
A.) Gain a commitment of change
B.) Follow up the commitment
C.) Describe the current performance
D.) Describe the desired performance

Answer 7

B.) Follow up the commitment

Question 8

Who has responsibility for ensuring that delegated tasks are completed correctly and completely? p. 69
A.) Sector chief
B.) Delegated employee
C.) Company officer
D.) Fire marshal

Answer 8

C.) Company officer

Question 9

What is Step A in the Emotional Learning System?
p. 55
A.) Identify
B.) Match
C.) Understand
D.) Explore

Answer 9

D.) Explore

Question 10

What is the supervisor responsible for? p. 56
A.) Organizations
B.) Projects
C.) Training
D.) Personnel

Answer 10

D.) Personnel

Question 11

What must be done once the company officer analyzes the scenario for potential ethical violations when developing an action plan to deal with the violation? p. 71
A.) Implement a pre-determined action plan
B.) Consult with supervisor for historical data
C.) Interview involved parties
D.) Create an action plan to address the situation

Answer 11

D.) Create an action plan to address the situation

Question 12

Which generation grew up using the Internet and use online social networks as a way of creating relationships? p. 66
A.) Millenials
B.) Nexters
C.) Post-millenials
D.) Gen-Z

Answer 12

C.) Post-millenials

Question 13

Who is responsible for developing an ethical culture? p. 54
A.) Administrators within the organization
B.) Everyone within the organization
C.) Supervisory staff
D.) Company training staff

Answer 13

B.) Everyone within the organization

Question 14

In which stage does the group establish and adhere to its own set of values? p. 62
A.) Forming
B.) Storming
C.) Norming
D.) Performing

Answer 14

C.) Norming

Question 15

Which letter in the SMART acronym for establishing specific and measurable objectives deals with setting deadlines for completion?
p. 60
A.) M
B.) T
C.) A
D.) R

Answer 15

B.) T

Question 16

What is the first step that should be taken to establish a command presence? p. 52
A.) Make the decision
B.) Determine what the situation is
C.) Know what resources are available to apply to the situation
D.) Listen to all points of view

Answer 16

B.) Determine what the situation is

Question 17

Which level is designated to all company officers by the IAFC professional development model?
p. 57
A.) Level II
B.) Level I
C.) Level IV
D.) Level III

Answer 17

B.) Level I

Question 18

With which activity is a positive role model to better prepare individuals for their roles and responsibilities within the organization?
p. 64
A.) Mentoring
B.) Counseling
C.) Empowering
D.) Coaching

Answer 18

A.) Mentoring

Question 19

Which of the following is designated as a Level IV under the IAFC Professional Development Model? p. 57
A.) Department chief
B.) Administrative chief
C.) Company officer
D.) District chief

Answer 19

A.) Department chief

Question 20

Who normally supervises the smallest subdivision?
p. 61
A.) Incident commander
B.) Sector commander
C.) Company officer
D.) Division officer

Answer 20

C.) Company officer

Question 21

Which type of plan is used in the event of unforeseen events that make the original plan unsuitable?
p. 68
A.) Administrative
B.) Strategic
C.) Contingency
D.) Operational

Answer 21

C.) Contingency

Question 22

What is the best way to accomplish the goal of supporting the organization’s mission, core values, and rules and regulations? p. 69
A.) Always micromanage
B.) Redo any unsatisfactory work
C.) Perform thorough training
D.) Be a positive role model

Answer 22

D.) Be a positive role model

Question 23

Which leadership characteristic involves having an idea or concept of future developments? p. 47
A.) Decisiveness
B.) Initiative
C.) Intelligence
D.) Vision

Answer 23

D.) Vision

Question 24

What is the first step in developing leadership skills?
p. 49
A.) Trust your instincts
B.) Study successful leaders
C.) Read self-help books
D.) Poll subordinates

Answer 24

B.) Study successful leaders

Question 24

Which leadership style provides clear directions of what, how, and when tasks will be performed? p. 50
A.) Democratic
B.) Laissez-faire
C.) Autocratic
D.) Transactional

Answer 24

C.) Autocratic

Question 25

Lying is used to satisfy which area when it is being done to create, prolong, or avoid, or control social
relationships? p. 53
A.) Basic needs
B.) Self-esteem
C.) Self-gratification
D.) Affiliation

Answer 25

D.) Affiliation

Question 26

Which skill that can contribute to an individual’s
over-all level of emotional intelligence involves anger management? p. 55
A.) Interpersonal skills
B.) Self-management skills
C.) Intrapersonal skills
D.) Leadership skills

Answer 26

A.) Interpersonal skills

Question 27

During which management function will tactical plans need to be developed for accomplishing a specific objective? p. 67
A.) Organizing
B.) Directing
C.) Planning
D.) Controlling

Answer 27

C.) Planning

Question 28

What is the process of giving motivational direction, positive reinforcement, and constructive feedback to employees in order to maintain and improve their performance in the workplace? p. 63
A.) Coaching
B.) Training
C.) Bribing
D.) Counseling

Answer 28

A.) Coaching

Question 29

Which type of plans take into account the external factors that affect an organization? p. 68
A.) Contingency
B.) Strategic
C.) Tactical
D.) Operational

Answer 29

B.) Strategic

Question 30

Which generation will place a high value on fairness, equality, hard work, and competition? p. 65
A.) Gen-Y
B.) Gen-X
C.) Millenials
D.) Baby boomers

Answer 30

D.) Baby boomers

Question 31

Which leadership characteristic involves anticipating, embracing, and meeting change?
p. 48
A.) Preparedness
B.) Integrity
C.) Consistency
D.) Proactiveness

Answer 31

D.) Proactiveness

Question 32

With which leadership style are followers left to solve
problems for themselves? p. 50
A.) Laissez-faire
B.) Transformational
C.) Transactional
D.) Autocratic

Answer 32

A.) Laissez-faire

Question 33

What is considered to be the final stage of group
development? p. 62
A.) Forming
B.) Adjourning
C.) Norming
D.) Performing

Answer 33

B.) Adjourning

Question 34

What is considered to be the foundation of the management process?
p. 68
A.) Planning
B.) Mentoring
C.) Communication
D.) Organization

Answer 34

A.) Planning

Question 35

Which generation tends to prefer to work independently with feedback from their supervisors? p. 65
A.) Baby boomers
B.) Dot comers
C.) Gen-X
D.) Post-millenials

Answer 35

C.) Gen-X

Question 36

What is the first question that should be answered when conducting the three-step ethics check? p. 53
A.) How will it make me feel about myself?
B.) Is it fair to all concerned?
C.) Will it make me proud?
D.) Is it legal?

Answer 36

D.) Is it legal?

Question 37

During which management function will employees be motivated to achieve the goals and objectives within the group? p. 67
A.) Directing
B.) Organizing
C.) Planning
D.) Controlling

Answer 37

A.) Directing

Question 37

What is normally the second phase in the journey of becoming a cohesive team? p. 62
A.) Norming
B.) Performing
C.) Storming
D.) Forming

Answer 37

C.) Storming

Question 38

Which leadership style seeks to maintain consistency and if most effective in situations where performance needs to be standardized and consistent? p. 51
A.) Transformational
B.) Transactional
C.) Autocratic
D.) Democratic

Answer 38

B.) Transactional

Question 39

Which generation tends to take a broad world view and are generally optimistic?
p. 66
A.) Millenials
B.) Generation Z
C.) Baby boomers
D.) Gen-X

Answer 39

A.) Millenials

Question 40

Which is NOT a self-management skill that the officer needs to be able to manage subordinates? p. 56
A.) Commitment ethic
B.) Time-management
C.) Drive strength
D.) Social awareness

Answer 40

D.) Social awareness

Question 41

Which area would illegal gambling fall under in relation to unethical conduct? p. 53
A.) Self-gratification
B.) Basic needs
C.) Affiliation
D.) Self-esteem

Answer 41

A.) Self-gratification

Question 42

What is the last step taken when developing a command presence? p. 52
A.) Implement the decision
B.) Take responsibility for the decision
C.) Evaluate the decision and modify as necessary
D.) Determine what the situation is

Answer 42

B.) Take responsibility for the decision

Question 43

Which is NOT a correct statement about ethics in the fire and emergency services organization? p. 52
A.) Ethical behavior may involve relationships with others
B.) Ethical behavior is always clear-cut
C.) Ethical principles define what is right and proper
D.) Ethics is a system of moral principles

Answer 43

B.) Ethical behavior is always clear-cut

Question 44

Which is NOT a correct statement about a way to deal with diversity in the workplace? p. 66
A.) Manage all of your personnel in the same manner
B.) Watch for potential barriers in the workplace that may prevent advancement
C.) Treat diversity as an asset
D.) Make an effort to understand and accept others despite your differences

Answer 44

A.) Manage all of your personnel in the same manner

Question 45

Which is NOT a correct statement about how a supervisor should handle a problematic situation?
p. 60
A.) All situations should be handled immediately
B.) Once involved parties are calm the root cause of the problem can be better determined
C.) Consult with local SOPs, policies, and procedures on documentation requirements
D.) A strong command presence can help the supervisor defuse a situation quickly

Answer 45

A.) All situations should be handled immediately

Question 46

Which leadership characteristic includes the ability to assess the need for action and initiate that action? p. 51
A.) Ethics
B.) Command presence
C.) Emotional intelligence
D.) Career excellence

Answer 46

B.) Command presence