Chapter 4 - Human Resources

Question 1

What is the minimum amount of time an employee must work for a covered employer to be able to qualify for family medical leave? p. 82
A.) 22 months
B.) 18 months
C.) 12 months
D.) 16 months

Answer 1

C.) 12 months

Question 2

With which type of conflict behavior does the person express their emotions honestly without hurting others? p. 85
A.) Aggressive
B.) Passive
C.) Passive/aggressive
D.) Assertive

Answer 2

D.) Assertive

Question 3

With which conflict behavior is the goal to appease others and avoid conflict at any cost? p. 85
A.) Aggressive
B.) Passive
C.) Assertive
D.) Passive/aggressive

Answer 3

B.) Passive

Question 4

What is training that corrects via education? p. 86
A.) Discipline
B.) Punishment
C.) Correction
D.) Prevention

Answer 4

A.) Discipline

Question 5

At what age can harassment be considered ageism under Title VII of the Civil Rights Act of 1964?
p. 80
A.) 50
B.) 45
C.) 40
D.) 55

Answer 5

C.) 40

Question 6

What is done if the evaluation indicates that some changes in the activities need to be made during the planning process? p. 75
A.) Pass the decision up the chain of command
B.) Implement the changes
C.) Keep with the original plan
D.) Perform a new analysis

Answer 6

D.) Perform a new analysis

Question 7

Which is NOT considered one of the violations that discipline may be administered for by the company officer? p. 87
A.) Verbal orders
B.) Personality differences
C.) SOPs/GOPs
D.) Collective bargaining agreements

Answer 7

B.) Personality differences

Question 8

What should the company officer do if repeated member absences are due to a personal problem? p. 84
A.) Warn the member of the next disciplinary step
B.) Initiate a paper trail of the infractions
C.) Refer the member to the EAP for counseling
D.) Allow the member time off to deal with the issue

Answer 8

C.) Refer the member to the EAP for counseling

Question 9

Which symptom is specific to opiate and narcotic abusers? p. 84
A.) Constricted pinpoint pupils
B.) Decreased attention span
C.) Slurred speech
D.) Lying and stealing

Answer 9

A.) Constricted pinpoint pupils

Question 10

Which of the following is NOT a correct statement about how the company officer should handle suspected or realized sexual harassment? p. 79
A.) Post the organization’s sexual-harassment policy in a highly visible location
B.) Take corrective action once the situation has been proven
C.) Be aware of the possible warning signs that sexual harassment is occurring
D.) Inform parties who are taking part that their actions are an infraction of the organization’s polices

Answer 10

B.) Take corrective action once the situation has been proven

Question 11

Up to what amount of time is the probationary period in most departments? p. 77
A.) Eighteen months
B.) Twenty-two months
C.) Twenty months
D.) Sixteen months

Answer 11

A.) Eighteen months

Question 12

What is the last step taken when organizing the completion of a department task or project? p. 89
A.) Prioritize the list
B.) Develop a task list based on the project goals
C.) Create a short, informal written supervisory/personnel accountability plan
D.) Evaluate personnel understanding of the project

Answer 12

C.) Create a short, informal written supervisory/personnel

Question 13

Which type of disciplinary action will the company officer most likely use? p. 87
A.) Directional
B.) Preventative
C.) Corrective
D.) Punitive

Answer 13

B.) Preventative

Question 14

What is the first step that should be taken during conflict resolution? p. 85
A.) Determine what the conflict is and who is involved
B.) Determine the solution based on policy, experience, and supervisor input
C.) Determine whether or not any department policies have been violated
D.) Recognize the conflict and stop the action from happening

Answer 14

D.) Recognize the conflict and stop the action from happening

Question 15

Which is NOT something that needs to be done to communicate the expectations of new personnel? p. 78
A.) Require a research paper on the company policies
B.) Explain expectations in clear and concise language
C.) Provide a written copy of expectations
D.) Seek feedback from each member

Answer 15

A.) Require a research paper on the company policies

Question 16

Who should the company officer communicate with to determine the cause of an employee’s absenteeism? p. 84
A.) The employee
B.) Coworkers
C.) Supervisor
D.) Employee’s family

Answer 16

A.) The employee

Question 17

Who must begin the training process according to local policies once a new member has been given their first assignment? p. 77
A.) Station supervisor
B.) Company officer
C.) Training officer
D.) Team leader

Answer 17

B.) Company officer

Question 18

The frequency of what type of discipline can be reduced if progressive leadership and participatory management are used? p. 86
A.) Punitive
B.) Directional
C.) Corrective
D.) Preventative

Answer 18

A.) Punitive

Question 19

Which activities should the new member be trained on first? p. 77
A.) Infrequent
B.) Administrative
C.) Emergency response
D.) Nonemergency

Answer 19

C.) Emergency response

Question 20

What is generally the first step in progressive
discipline? p. 86
A.) Preventative action
B.) Directional action
C.) Punitive action
D.) Corrective action

Answer 20

A.) Preventative action

Question 21

In which type of organization is retention especially important due to the ever-shrinking pool of new applicants? p. 81
A.) Career
B.) Combination
C.) Volunteer
D.) Subscription

Answer 21

C.) Volunteer

Question 22

During which step in the planning process will the steps required to meet the selected goals need to be determined? p. 75
A.) Step 4
B.) Step 5
C.) Step 3
D.) Step 2

Answer 22

C.) Step 3

Question 22

What is the best tool to eliminate harassment in the workplace setting? p. 80
A.) Fines
B.) Education
C.) Prevention
D.) Punishment

Answer 22

C.) Prevention

Question 23

What should be used when a member repeats a violation that was previously addressed? p. 87
A.) Punitive action
B.) Directional action
C.) Corrective action
D.) Preventative action

Answer 23

C.) Corrective action

Question 24

How many work weeks off are qualified employees allowed in a 12-month period when caring for a covered service member under Military Caregiver Leave?
p. 82
A.) 22
B.) 28
C.) 26
D.) 24

Answer 24

C.) 26

Question 25

According to NFPA 1021 who is responsible for performance evaluations? p. 82
A.) Level III Fire Officer
B.) Level II Fire Officer
C.) Level IV Fire Officer
D.) Level I Fire Officer

Answer 25

B.) Level II Fire Officer

Question 26

What is the first thing that should be done if a problem appears in a member that would require EAP? p. 91
A.) Recommend departmental resources based on the problem
B.) Identify the problem with the member
C.) Store a copy of the interaction with HR
D.) Provide written documentation of the plan

Answer 26

B.) Identify the problem with the member

Question 27

With which conflict behavior is procrastination,
stubbornness, and refusal to communicate commonly seen? p. 85
A.) Aggressive
B.) Passive/aggressive
C.) Assertive
D.) Passive

Answer 27

B.) Passive/aggressive

Question 28

How many work weeks of leave are employees entitled to in a 12-month period under the FMLA per the U.S. Department of Labor?
p. 82
A.) 10
B.) 14
C.) 12
D.) 16

Answer 28

C.) 12