Chapter 5 - Communication Flashcards
Which is considered a potential problem of clear text
communications? p. 120
A.) Miscommunication
B.) Incomplete data
C.) Confusion
D.) Ramblings
D.) Ramblings
To what should the company officer adapt the informative speech? p. 103
A.) Speaker
B.) Audience
C.) Location
D.) Medium
B.) Audience
Which is NOT a correct statement about the delivery of a persuasive speech? p. 103
A.) Describe the problem and demonstrate the need for a change in the current situation
B.) Gain the audience’s attention with an introduction
C.) Inform the audience where to gather information to implement the change
D.) Present the best solution and provide information and evidence to show how it accomplishes the goal
C.) Inform the audience where to gather information to implement the change
What is the final step taken when applying effective interpersonal communication techniques to emergency and non emergency situations? p. 122
A.) Solicit crew feedback and answer questions
B.) Receive confirmation of understanding
C.) Reinforce the timeline for each assigned task
D.) Instruct each crew member to perform the assigned task
B.) Receive confirmation of understanding
Which are normally used to correspond with persons, groups, and agencies outside of the organization and often represent the entire organization? p. 109
A.) Memos
B.) Emails
C.) Letters
D.) Addendums
C.) Letters
Which is NOT a generally accepted writing practice that assists in the development of a text? p. 107
A.) Write in a conversational tone using slang where appropriate
B.) Use parallel sentence structure
C.) Be clear and concise
D.) Avoid long sentences and the use of numerous commas within sentences
A.) Write in a conversational tone using slang where
What is used to determine what is included in brief project updates? p. 112
A.) All information from the start of the project
B.) Type of medium being utilized to deliver the report
C.) Which audience the update will be presented to
D.) Information that has developed since the last report
D.) Information that has developed since the last report
Which type of speeches keep the public informed and address community concerns?
p. 104
A.) Public relations
B.) Public information
C.) Public involvement
D.) Public concession
A.) Public relations
What does the transitional word “however” show?
p. 106
A.) Continuity
B.) Contrast or qualification
C.) Cause and effect
D.) Exemplification
B.) Contrast or qualification
What is a detailed plan of action that is used for a recurring problem or situation? p. 112
A.) Guideline
B.) Policy
C.) Standard
D.) Procedure
D.) Procedure
Which part of listening skills involves decoding the message and assigning meaning to it? p. 99
A.) Understanding
B.) Evaluating
C.) Focusing
D.) Attending
A.) Understanding
Whose responsibility is it to ensure that the message is received and understood during intrapersonal
communications? p. 96
A.) Relayer
B.) Repeater
C.) Sender
D.) Receiver
C.) Sender
What should the facial expressions used match during interpersonal communications? p. 99
A.) The sender
B.) The receiver
C.) The message
D.) The emotions
C.) The message
What is defined that establishes what the writer wants to accomplish?
p. 105
A.) Audience
B.) Medium
C.) Scope
D.) Purpose
D.) Purpose
Which type of speech is used to describe events?
p. 103
A.) Informative
B.) Instructional
C.) Directive
D.) Persuasive
A.) Informative
What should be paid attention to when communication that will help the sender determine if there is interference? p. 97
A.) Feedback
B.) Receiver
C.) Relayer
D.) The message
A.) Feedback
Which document is used as a pass-along log? p. 107
A.) Executive summary
B.) Press release
C.) Minutes of meetings
D.) Company journal/diary
D.) Company journal/diary
What made the adoption and use of the clear text communications mandatory? p. 118
A.) OSHA regulations
B.) Broadband limitations
C.) FTC
D.) NIMS-ICS
D.) NIMS-ICS
Which is NOT generally a factor into the physical
arrangement of the letter? p. 110
A.) Organization’s procedures
B.) Organization’s policies
C.) Organization’s writing style
D.) Organization’s letterhead format
C.) Organization’s writing style
Which type of language should be used when conveying a person opinion? p. 97
A.) “They”
B.) “I”
C.) “We”
D.) “You”
B.) “I”
Which is NOT a correct statement about verbally issuing instructions to the crew? p. 102
A.) Do not talk below the level of the crew, insulting their intelligence
B.) Do not speak above the intellectual level of the crew
C.) Ensure instructions are in accordance with the local SOPs
D.) Offer a challenge by issuing orders just above their training level
D.) Offer a challenge by issuing orders just above their training level
With what frequency do company officers communicate verbally with members of the crew?
p. 101
A.) Monthly
B.) Weekly
C.) Daily
D.) Quarterly
C.) Daily
What minimum number of points under each heading in an outline is common technical writing practice?
p. 106
A.) Three
B.) Two
C.) One
D.) Four
B.) Two
Under which of the five Cs of radio communication should the receiver be required to repeat the message back to the sender? p. 119
A.) Conciseness
B.) Clarity
C.) Control
D.) Confidence
C.) Control
What is the third thing that should be done when writing a narrative report?
p. 112
A.) Write a rough draft
B.) Create the outline
C.) Research the topic
D.) Identify the audience
C.) Research the topic
Which is NOT correct about form-based reports?
p. 111
A.) Times and address must be correct
B.) Text must be printed or typed
C.) All available information must be included
D.) Text can be subjective
D.) Text can be subjective
Which does the date listed on a policy or procedure indicate? p. 113
A.) Original date of drafting
B.) Original date of implementation
C.) Date of incident leading to the policy/procedure’s creation
D.) Date of voting council convening
B.) Original date of implementation
Which type of radios are mounted on emergency response vehicles?
p. 114
A.) Mobile
B.) Repeated
C.) Portable
D.) Base
A.) Mobile
With which reason for interpersonal communications is the goal to control or manipulate behavior?
p. 97
A.) Learn
B.) Play
C.) Influence
D.) Relate
C.) Influence
What should be the preferred method of communications at an emergency scene?
p. 114
A.) Face-to-face
B.) Radio
C.) Relay of data
D.) Written communication
A.) Face-to-face
What does sitting or standing erect portray about the speaker? p. 99
A.) Authority
B.) Anxiety
C.) Insecurity
D.) Attention
A.) Authority
With which group can technical jargon be used when communicating? p. 97
A.) Elected officials
B.) Media
C.) Firefighters
D.) Public citizens
C.) Firefighters
What determines the number of frequencies required at an incident? p. 115
A.) Location of the incident and distance from staging area
B.) Expected duration of the incident and number of personnel available
C.) Training level of responders and size of the incident
D.) Involved resources and size of the incident command function
D.) Involved resources and size of the incident command function
How many topic sentences should be created for each heading in an outline?
p. 106
A.) Three
B.) One
C.) Two
D.) Four
B.) One
Which is useful when evaluating the message while listening to a speaker? p. 100
A.) Take notes throughout the interaction
B.) Organize the message into a logical pattern
C.) Visualize the situation the speaker is talking about
D.) Draw on personal experience
D.) Draw on personal experience
What is the ideal average paragraph length? p. 106
A.) 150-200 words
B.) 75-125 words
C.) 60-90 words
D.) 130-150 words
B.) 75-125 words
What is the first step taken when preparing for a speech and presentation? p. 104
A.) Analyze your audience
B.) Select the topic
C.) Generate ideas
D.) Determine the purpose
B.) Select the topic
With which reason for interpersonal communications is the purpose to establish a new relationship? p. 97
A.) Help
B.) Relate
C.) Play
D.) Learn
B.) Relate
Which type of speeches may be the most important that the company officer gives? p. 103
A.) Instructional
B.) Persuasive
C.) Directive
D.) Informative
B.) Persuasive
What is NOT one of the three things that must be determined when writing any document? p. 105
A.) Purpose
B.) Scope
C.) Medium
D.) Audience
C.) Medium
What is the first step in preparing a narrative report? p. 112
A.)Determine the audience
B.)Determine the format
C.)Determine the delivery method
D.)Determine the purpose
D.)Determine the purpose
Which communication device can provide reliable communication that is free of limitations and interference that can hinder other types of telephonic communications?p. 116
A.)Satellite telephone
B.)Mobile telephone
C.)Landline telephone
D.)Cellular telephone
A.)Satellite telephone
Which is a valuable communication method because it commits the writer to a certain course of action? p. 108
A.)Press release
B.)Email
C.)Memo
D.)Company journal
C.)Memo
What can be used to create smooth transitions that can tie parts of the written document together? p. 105
A.)Rough draft
B.)Outline
C.)Proofreader
D.)Survey
B.)Outline
Which type of narrative report would be used to present a budget request? p. 112
A.)Recommendation
B.)Description
C.)Progress
D.)Justification
D.)Justification
Which is NOT something that the sender should do when speaking to a person who is deaf or hard of hearing? p. 98
A.)Exaggerate lip movements
B.)Face the receiver
C.)Speak slowly
D.)Avoid turning your head
A.)Exaggerate lip movements
How many tasks can be described at a time to achieve clarity in radio communications?
p. 119
A.)Two
B.)One
C.)Four
D.)Three
B.)One
Which are used to provide the proof to support funding requests on both a national and local level?
p. 110
A.)Press conferences
B.)Executive summaries
C.)Reports
D.)Letters
C.)Reports
Which is an incorrect guideline when composing a letter?
p. 110
A.)Be sincere in the message
B.)Keep the letter impersonal and generic
C.)Make the letter reader-centered
D.)Consider the tone of the letter
B.)Keep the letter impersonal and generic
Which is NOT a correct statement about gesturing during interpersonal communications? p. 99
A.)Use gestures to illustrate the message you are trying to convey
B.)Gestures can be used to communication when noise prevents verbal commands
C.)Grand gestures should always be used to make your point more clearly
D.)Identify and control gestures that annoy and distract from your message
C.)Grand gestures should always be used to make your point more clearly
