Chapter 5 - Communication

Question 1

Which is considered a potential problem of clear text
communications? p. 120
A.) Miscommunication
B.) Incomplete data
C.) Confusion
D.) Ramblings

Answer 1

D.) Ramblings

Question 2

To what should the company officer adapt the informative speech? p. 103
A.) Speaker
B.) Audience
C.) Location
D.) Medium

Answer 2

B.) Audience

Question 3

Which is NOT a correct statement about the delivery of a persuasive speech? p. 103
A.) Describe the problem and demonstrate the need for a change in the current situation
B.) Gain the audience’s attention with an introduction
C.) Inform the audience where to gather information to implement the change
D.) Present the best solution and provide information and evidence to show how it accomplishes the goal

Answer 3

C.) Inform the audience where to gather information to implement the change

Question 4

What is the final step taken when applying effective interpersonal communication techniques to emergency and non emergency situations? p. 122
A.) Solicit crew feedback and answer questions
B.) Receive confirmation of understanding
C.) Reinforce the timeline for each assigned task
D.) Instruct each crew member to perform the assigned task

Answer 4

B.) Receive confirmation of understanding

Question 5

Which are normally used to correspond with persons, groups, and agencies outside of the organization and often represent the entire organization? p. 109
A.) Memos
B.) Emails
C.) Letters
D.) Addendums

Answer 5

C.) Letters

Question 6

Which is NOT a generally accepted writing practice that assists in the development of a text? p. 107
A.) Write in a conversational tone using slang where appropriate
B.) Use parallel sentence structure
C.) Be clear and concise
D.) Avoid long sentences and the use of numerous commas within sentences

Answer 6

A.) Write in a conversational tone using slang where

Question 7

What is used to determine what is included in brief project updates? p. 112
A.) All information from the start of the project
B.) Type of medium being utilized to deliver the report
C.) Which audience the update will be presented to
D.) Information that has developed since the last report

Answer 7

D.) Information that has developed since the last report

Question 8

Which type of speeches keep the public informed and address community concerns?
p. 104
A.) Public relations
B.) Public information
C.) Public involvement
D.) Public concession

Answer 8

A.) Public relations

Question 9

What does the transitional word “however” show?
p. 106
A.) Continuity
B.) Contrast or qualification
C.) Cause and effect
D.) Exemplification

Answer 9

B.) Contrast or qualification

Question 10

What is a detailed plan of action that is used for a recurring problem or situation? p. 112
A.) Guideline
B.) Policy
C.) Standard
D.) Procedure

Answer 10

D.) Procedure

Question 11

Which part of listening skills involves decoding the message and assigning meaning to it? p. 99
A.) Understanding
B.) Evaluating
C.) Focusing
D.) Attending

Answer 11

A.) Understanding

Question 12

Whose responsibility is it to ensure that the message is received and understood during intrapersonal
communications? p. 96
A.) Relayer
B.) Repeater
C.) Sender
D.) Receiver

Answer 12

C.) Sender

Question 13

What should the facial expressions used match during interpersonal communications? p. 99
A.) The sender
B.) The receiver
C.) The message
D.) The emotions

Answer 13

C.) The message

Question 14

What is defined that establishes what the writer wants to accomplish?
p. 105
A.) Audience
B.) Medium
C.) Scope
D.) Purpose

Answer 14

D.) Purpose

Question 15

Which type of speech is used to describe events?
p. 103
A.) Informative
B.) Instructional
C.) Directive
D.) Persuasive

Answer 15

A.) Informative

Question 16

What should be paid attention to when communication that will help the sender determine if there is interference? p. 97
A.) Feedback
B.) Receiver
C.) Relayer
D.) The message

Answer 16

A.) Feedback

Question 17

Which document is used as a pass-along log? p. 107
A.) Executive summary
B.) Press release
C.) Minutes of meetings
D.) Company journal/diary

Answer 17

D.) Company journal/diary

Question 18

What made the adoption and use of the clear text communications mandatory? p. 118
A.) OSHA regulations
B.) Broadband limitations
C.) FTC
D.) NIMS-ICS

Answer 18

D.) NIMS-ICS

Question 19

Which is NOT generally a factor into the physical
arrangement of the letter? p. 110
A.) Organization’s procedures
B.) Organization’s policies
C.) Organization’s writing style
D.) Organization’s letterhead format

Answer 19

C.) Organization’s writing style

Question 20

Which type of language should be used when conveying a person opinion? p. 97
A.) “They”
B.) “I”
C.) “We”
D.) “You”

Answer 20

B.) “I”

Question 21

Which is NOT a correct statement about verbally issuing instructions to the crew? p. 102
A.) Do not talk below the level of the crew, insulting their intelligence
B.) Do not speak above the intellectual level of the crew
C.) Ensure instructions are in accordance with the local SOPs
D.) Offer a challenge by issuing orders just above their training level

Answer 21

D.) Offer a challenge by issuing orders just above their training level

Question 22

With what frequency do company officers communicate verbally with members of the crew?
p. 101
A.) Monthly
B.) Weekly
C.) Daily
D.) Quarterly

Answer 22

C.) Daily

Question 23

What minimum number of points under each heading in an outline is common technical writing practice?
p. 106
A.) Three
B.) Two
C.) One
D.) Four

Answer 23

B.) Two

Question 24

Under which of the five Cs of radio communication should the receiver be required to repeat the message back to the sender? p. 119
A.) Conciseness
B.) Clarity
C.) Control
D.) Confidence

Answer 24

C.) Control

Question 25

What is the third thing that should be done when writing a narrative report?
p. 112
A.) Write a rough draft
B.) Create the outline
C.) Research the topic
D.) Identify the audience

Answer 25

C.) Research the topic

Question 26

Which is NOT correct about form-based reports?
p. 111
A.) Times and address must be correct
B.) Text must be printed or typed
C.) All available information must be included
D.) Text can be subjective

Answer 26

D.) Text can be subjective

Question 27

Which does the date listed on a policy or procedure indicate? p. 113
A.) Original date of drafting
B.) Original date of implementation
C.) Date of incident leading to the policy/procedure’s creation
D.) Date of voting council convening

Answer 27

B.) Original date of implementation

Question 28

Which type of radios are mounted on emergency response vehicles?
p. 114
A.) Mobile
B.) Repeated
C.) Portable
D.) Base

Answer 28

A.) Mobile

Question 29

With which reason for interpersonal communications is the goal to control or manipulate behavior?
p. 97
A.) Learn
B.) Play
C.) Influence
D.) Relate

Answer 29

C.) Influence

Question 30

What should be the preferred method of communications at an emergency scene?
p. 114
A.) Face-to-face
B.) Radio
C.) Relay of data
D.) Written communication

Answer 30

A.) Face-to-face

Question 31

What does sitting or standing erect portray about the speaker? p. 99
A.) Authority
B.) Anxiety
C.) Insecurity
D.) Attention

Answer 31

A.) Authority

Question 32

With which group can technical jargon be used when communicating? p. 97
A.) Elected officials
B.) Media
C.) Firefighters
D.) Public citizens

Answer 32

C.) Firefighters

Question 33

What determines the number of frequencies required at an incident? p. 115
A.) Location of the incident and distance from staging area
B.) Expected duration of the incident and number of personnel available
C.) Training level of responders and size of the incident
D.) Involved resources and size of the incident command function

Answer 33

D.) Involved resources and size of the incident command function

Question 34

How many topic sentences should be created for each heading in an outline?
p. 106
A.) Three
B.) One
C.) Two
D.) Four

Answer 34

B.) One

Question 35

Which is useful when evaluating the message while listening to a speaker? p. 100
A.) Take notes throughout the interaction
B.) Organize the message into a logical pattern
C.) Visualize the situation the speaker is talking about
D.) Draw on personal experience

Answer 35

D.) Draw on personal experience

Question 36

What is the ideal average paragraph length? p. 106
A.) 150-200 words
B.) 75-125 words
C.) 60-90 words
D.) 130-150 words

Answer 36

B.) 75-125 words

Question 37

What is the first step taken when preparing for a speech and presentation? p. 104
A.) Analyze your audience
B.) Select the topic
C.) Generate ideas
D.) Determine the purpose

Answer 37

B.) Select the topic

Question 38

With which reason for interpersonal communications is the purpose to establish a new relationship? p. 97
A.) Help
B.) Relate
C.) Play
D.) Learn

Answer 38

B.) Relate

Question 39

Which type of speeches may be the most important that the company officer gives? p. 103
A.) Instructional
B.) Persuasive
C.) Directive
D.) Informative

Answer 39

B.) Persuasive

Question 40

What is NOT one of the three things that must be determined when writing any document? p. 105
A.) Purpose
B.) Scope
C.) Medium
D.) Audience

Answer 40

C.) Medium

Question 41

What is the first step in preparing a narrative report? p. 112

A.)Determine the audience
B.)Determine the format
C.)Determine the delivery method
D.)Determine the purpose

Answer 41

D.)Determine the purpose

Question 42

Which communication device can provide reliable communication that is free of limitations and interference that can hinder other types of telephonic communications?p. 116

A.)Satellite telephone
B.)Mobile telephone
C.)Landline telephone
D.)Cellular telephone

Answer 42

A.)Satellite telephone

Question 43

Which is a valuable communication method because it commits the writer to a certain course of action? p. 108

A.)Press release
B.)Email
C.)Memo
D.)Company journal

Answer 43

C.)Memo

Question 44

What can be used to create smooth transitions that can tie parts of the written document together? p. 105

A.)Rough draft
B.)Outline
C.)Proofreader
D.)Survey

Answer 44

B.)Outline

Question 45

Which type of narrative report would be used to present a budget request? p. 112

A.)Recommendation
B.)Description
C.)Progress
D.)Justification

Answer 45

D.)Justification

Question 46

Which is NOT something that the sender should do when speaking to a person who is deaf or hard of hearing? p. 98

A.)Exaggerate lip movements
B.)Face the receiver
C.)Speak slowly
D.)Avoid turning your head

Answer 46

A.)Exaggerate lip movements

Question 47

How many tasks can be described at a time to achieve clarity in radio communications?
p. 119

A.)Two
B.)One
C.)Four
D.)Three

Answer 47

B.)One

Question 48

Which are used to provide the proof to support funding requests on both a national and local level?
p. 110

A.)Press conferences
B.)Executive summaries
C.)Reports
D.)Letters

Answer 48

C.)Reports

Question 49

Which is an incorrect guideline when composing a letter?
p. 110

A.)Be sincere in the message
B.)Keep the letter impersonal and generic
C.)Make the letter reader-centered
D.)Consider the tone of the letter

Answer 49

B.)Keep the letter impersonal and generic

Question 50

Which is NOT a correct statement about gesturing during interpersonal communications? p. 99

A.)Use gestures to illustrate the message you are trying to convey
B.)Gestures can be used to communication when noise prevents verbal commands
C.)Grand gestures should always be used to make your point more clearly
D.)Identify and control gestures that annoy and distract from your message

Answer 50

C.)Grand gestures should always be used to make your point more clearly