Chapter 6/7

Question 1

Group

Answer 1

Collection of 2 or more people who work with one another regularly to achieve one or more common goals.

Question 2

Formal groups

Answer 2

Official groups designated by authority to serve a specific purpose. Employees are officially assigned a group role and task, managers are responsible for group performance.

Question 3

Informal groups

Answer 3

Emerge unofficially and aren’t formally designated as a part of the organisation. E.g friendship groups.

Question 4

Group purpose

Answer 4

Help meet organisational needs (job skills and knowledge of members is shared, helpful to solve problems), groups can satisfy needs of individual members (provide social interaction and interpersonal fulfilment).

Question 5

Inter group dynamics

Answer 5

Dynamics that take place between groups oppose to within groups. Factors influencing: status, prestige, competition based reward systems, sharing of resources.

Question 6

Groups as open systems

Answer 6

Group inputs ➡️ group processes ️➡️ group outputs

Question 7

Stages of group development

Answer 7

Forming
Storming
Norming
Performing
Adjourning

Question 8

Teams

Answer 8

2 or more individuals who work together towards a common objective.

Question 9

Team effectiveness

Answer 9

Team task level - team organised to carry out specific task

Individual needs level - often hidden behind task drive of team

Team maintenance level - to accomplish task, needs to recognise need to maintain team relationships

Question 10

Team cohesiveness

Answer 10

Degree to which members are attracted and motivated to remain part of the team.

Question 11

Self managing teams

Answer 11

Small groups of people empowered to manage themselves and the work they do on a daily basis.

Question 12

Virtual teams

Answer 12

Challenges include: leadership skills in technology, trust and cohesion issues due to lack of face to face contact, burnout and stress generated to longer/unlimited work hours.