Chapter 1

Question 1

What is OB?

Answer 1

• Systematic study or individuals and groups in organisations.
• Special characteristics: multidisciplinary basis, applied focus, contingency orientation, emphasis on scientific enquiry.

Question 2

Job performance Equation

Answer 2

Job performance = attributes x work effort x organisational support

Question 3

Emotional intelligence

Answer 3

Form of social intelligence that allows us to monitor and shape our emotions and those of others.

Emotional competence is a learned capability, based on EI, that contributes to an outstanding work performance.

Question 4

Organisations

Answer 4

Mechanisms through which many people combine their efforts and work together to accomplish more than one person could alone.

Org as open systems: org transform human and material resources into products and services.

Question 5

Managers

Answer 5

Responsible for work that is accomplished through performance and contribution of others.

4 functions of management: planning, organising, leading and controlling.

An effective manager seeks 2 key results: task performance and human resource maintenance.

Question 6

Psychological contract

Answer 6

Implicit agreement as to what the employer and employee expects to give and receive, breach of PC will damage employment relationship.

Question 7

Contemporary issues

Answer 7

Globalisation - process of becoming more international in scope, influence or application.

Changing nature of work/ workforce

Changing nature of employer- employee relationships

Ethical behaviour - CSR and ethical dilemmas