Chapter 2

Question 1

Differences among individuals

Answer 1

Demographic: age, gender, racial background

Competency: aptitude, ability, cognitive abilities, physical abilities, emotional competence

Personality traits: extra/intraversion, conscientiousness, agreeableness, emotional stability, openness to experience

Question 2

Diversity management

Answer 2

Must consider: systematic bias against some groups in current structure and processes, attitudinal change, top down leadership, involvement of those affected by change, education and ongoing training to access positive benefits.

Question 3

Cognitive dissonance

Answer 3

Predisposition to respond in positive/negative way to some person’s expressed attitudes and actual behaviour.

Question 4

Perceptual process

Answer 4

Select, organise, interpret, receive