Chapter 6

Question 1

Group

Answer 1

Two or more people with a common relationship

Question 2

Team

Answer 2

a small # of people with complementary skills who are committed to a common purpose, performance goals and approach for which they hold themselves mutually accountable

Question 3

Types Of Teams

Answer 3

Problem-Solving (Process involvement) (5-12)
self-managed ( 10-15)
cross-functional
virtual

Question 4

Problem-Solving Teams

Answer 4

5-12 employees from the same department who meet for a few hours every week to discuss ways to improve quality/efficiency of the work environment

Question 5

Self-Managed

Answer 5

10-15 employees who take on many of the responsibilities of the their former managers

Question 6

Cross-Functional Teams (3)

Answer 6

employees from different work areas, who come together to accomplish tasks

task force: temporary

committe: more long term
skunkworks: develop spontaneously to create new products or work on complex problems

Question 7

Virtual Team

Answer 7

uses computer technology to tie together physically dispersed members in order to achieve a common goal

Question 8

Roles

Answer 8

expected behaviour patters associated with someone occupying a given position in a social unit

Question 9

Role Expectations

Answer 9

how others believe a person should act in a given situation

Question 10

Role Conflict

Answer 10

How others believe a person should act in a given situation

Question 11

Role Conflict

Answer 11

a situation in which an individual is confronted by divergent role expectations

Question 12

Role Ambiguity

Answer 12

person is unclear about his or her role

Question 13

Role Overload

Answer 13

too much is expected of someone

Question 14

Role Underload

Answer 14

too little is expected of someone (feel they are not contributing)

Question 15

Norms

Answer 15

acceptable standards of behaviour within a group that are share by the groups members

Question 16

Norms Cover 4

Answer 16

performance
appearance
social arrangement
allocation of resources

Question 17

How Are Norms Formed?

Answer 17

explicit statements made
critical events
primacy: initial patterns of behaviour
carry-over: behaviour from past situations

Question 18

Why Are Norms Enforced?

Answer 18

facilitates groups survival
makes behaviour predictable
minimizes embarrassment
expresses central values and clarifies the groups identity

Question 19

Stages of Group and Team Development

Answer 19

Forming: uncertainty/ anxiety
Storming: intra-group conflict
Norming: close relationships and cohesiveness
Performing: group is fully functional
Adjourning: concern w wrapping up activities vs task performance

Question 20

Punctuated Equilibrium Model

Answer 20

Temporary Groups w/ deadlines follow a different model of group performance

phase 1: transistion : phase 2

Question 21

Characteristics of Effective teams

Answer 21

clear purpose
informality
participation
listening
civilized disagreement
consensus decisions
open communication
clear rules and work assignments
shared leadership
external relations
style diversity
self assessment

Question 22

Creating Effective Teams (Context 4)

Answer 22

Adequate Resources
Leadership Structure
Climate of Trust
Performance Evaluation and Rewards

Question 23

Skills Needed By Teams (3)

Answer 23

technical expertise
problem-solving and decision making skills
interpersonal skills

Question 24

Social Loafing

Answer 24

tendancy for individuals to expend less effort when working collectively than when working individually